Nicholas Ruschak
Rochester
Summary
Dynamic professional with a proven track record at Total Quality Logistics Inc., excelling in shipment coordination and client relationship management. Adept at enhancing operational efficiency and training teams, I consistently deliver exceptional customer service while resolving issues swiftly. Committed to maintaining high standards, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Total Quality Logistics Inc.
Troy
04.2025 - Current
- Contribute to a multi-million-dollar account that ranked in the top 40 of the entire company, facilitating between 100 and 130 shipments per week.
- Managed customer inquiries via phone and email to enhance response efficiency.
- Coordinated shipment schedules with dispatch and warehouse teams for timely deliveries.
- Collaborated with team members to refine customer service processes.
Logistics Account Executive
Total Quality Logistics Inc.
Troy
03.2024 - 04.2025
- Managed freight transportation arrangements, ensuring timely deliveries.
- Developed strong relationships with clients, addressing their logistics needs.
- Collaborated with internal teams to streamline operational processes.
- Resolved issues related to shipping and delivery promptly and professionally.
Crew Leader
Custom Lawn Sprinkler Company
Northville
04.2018 - 03.2024
- Trained and mentored new crew members in installation techniques.
- Supervised daily operations of lawn sprinkler installations and maintenance.
- Conducted regular inspections of completed work to maintain quality standards.
- Assisted in resolving customer complaints or issues quickly and efficiently.
Education
Bachelor of Science - Sustainability Studies
Michigan State University
East Lansing, MI12-2023
Skills
- Shipment coordination
- Client relationship management
- Team collaboration
- Training and coaching
- Adherence to high customer service standards
- Effective communication
Timeline
Customer Service Coordinator
Total Quality Logistics Inc.
04.2025 - Current
Logistics Account Executive
Total Quality Logistics Inc.
03.2024 - 04.2025
Crew Leader
Custom Lawn Sprinkler Company
04.2018 - 03.2024
Bachelor of Science - Sustainability Studies
Michigan State University
Similar Profiles
Brandon ScheekBrandon Scheek
Business Intelligence Analyst II at Total Quality Logistics Inc.Business Intelligence Analyst II at Total Quality Logistics Inc.
Artemio CortezArtemio Cortez
Logistics Account Executive at Total Quality Logistics (TQL)Logistics Account Executive at Total Quality Logistics (TQL)
Blake CassBlake Cass
Logistics Account Manager at Total Quality Logistics Inc.Logistics Account Manager at Total Quality Logistics Inc.
Trey BuehlerTrey Buehler
Customer Account Specialist at Total Quality Logistics Inc.Customer Account Specialist at Total Quality Logistics Inc.
Mary BraskMary Brask
Registered Nurse at Strong Memorial Hospital, University Of RochesterRegistered Nurse at Strong Memorial Hospital, University Of Rochester