Nicholas Russell
Sherwood,AR
Summary
Seasoned Information Technology Specialist with comprehensive background in network administration, system upgrades and troubleshooting. Strengths include problem-solving skills, ability to maintain confidentiality, adaptability to new technologies, and commitment to continuous learning. Previous roles involved successful streamlining of system processes, ensuring minimal downtime during critical operations, and boosting overall productivity through efficient IT solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Remote Solution Specialist
PCA Technology Solutions
08.2022 - Current
- Provide prompt and effective solutions to partner inquiries and technical issues
- Conduct computer training and instruction for Partners as required
- Respond to Partner support requests via various communication channels, including in-person, phone, text, email, CRM, and PSA
- Maintain high level of responsiveness to ensure Partner satisfaction
- Escalate unresolved issues to the appropriate resource as needed
- Support development and maintenance of the technical documentation library (ITBoost).
Information Technology Specialist
Army National Guard, Little Rock, AR
03.2020 - Current
- Manage, install, and operate unit maintenance on manual and automated telecommunications equipment to develop connections between mainframes, minicomputers, and microcomputers within network environments
- Optimize workflow by executing protocols and topologies, including local area networks and wide area networks
- Maintain operation of telecommunications and automated message-switching equipment
- Provide technical leadership to subordinates while delivering ongoing training to enhance learning capabilities
- Resolve complex system problems and utilize data tools to identify system faults as shift leader
- Attained desired results through meticulous maintenance of message activity records
- Enhanced overall performance and productivity by leading and mentoring personnel and staff members
- Performed network troubleshooting and problem diagnosis by overseeing tests to assess signal flow and connectivity.
Information Management Officer
52D SIG / 39TH IBCT
Grafenwöhr
03.2023 - 01.2024
- Mitigate information assurance violations in accordance with defined incident response guidelines and army regulations to ensure user compliance with established guidelines
- Provide exceptional support to network operations and information assurance team at 52D Signal Battalion Network Enterprise Center Grafenwöhr
- Streamlined interpretation of vulnerability data, encompassing 30K to 50K lines of data by developing access database
- Identified points of contact to remediate non-compliant hosts and disseminated information to units with vulnerable hosts
- Promoted proactive approach to cybersecurity and incident management by ensuring unit familiarity with documentation related to the incident response process, including the USAREUR-AF Cyber Defense Playbook and CJCSM 6510.01
System Operator
Intralot, Inc
08.2021 - 03.2023
- Provided technical support for systems, including troubleshooting various telecommunication devices, such as 3G/4G, DSL, and Satellite
- Verified data integrity across multiple systems and monitored system hardware
- Prepared system reports in response to customer, management, and development requests
- Managed retailer/terminal MAC (Move/add/change) forms, encompassing the creation of new terminals, configuration of ordering parameters, and managing Inactive/Terminate/Reactivate Retailers and Terminals
- Processed customer requests for new installations, removals, and changes of ownership
- Downloaded new terminal software on Prod and performed daily software checks
- Monitored Windstation and DreamTouch Smart vending machines for sales reporting issues
- Assisted with third-party technical visits, including Generators, UPS, Comms, Fire Suppression, and Alarm System.
Human Resource Assistant
Army National Guard, Little Rock, Arkansas
01.2020 - 08.2021
- Supported deputy chief of staff personnel by providing administrative assistance to ensure smooth workflow
- Managed promotion board process for senior leaders to ensure compliance with department of Army guidelines and equal opportunity advisor recommendations
- Conducted training sessions for incoming personnel on effective processes and procedures
- Enhanced access and navigation by implementing website maintenance and security enhancements through coding
- Attained shared visions and goals while serving as information management officer and member of IPPS-A implementation team
- Managed passport processing for both civilian and military personnel on official business while maintaining and preparing facility for inspections by the Department of State and Special Issuance Agency.
Education
Bachelor of Science - Information Science
University of Arkansas At Little Rock
Little Rock, AR05-2020
Associate of Arts - General Studies
University of Arkansas At Little Rock
Little Rock, AR12-2018
Skills
- End-user support
- Software Updates
- Security Oversight
- Root Cause Analysis
- Project Management
- Task Prioritization
Certification
- • CompTIA Security+ Certification, Credential ID 52VJE1Q8D4P6V634
Timeline
Information Management Officer
52D SIG / 39TH IBCT
03.2023 - 01.2024
Remote Solution Specialist
PCA Technology Solutions
08.2022 - Current
System Operator
Intralot, Inc
08.2021 - 03.2023
Information Technology Specialist
Army National Guard, Little Rock, AR
03.2020 - Current
Human Resource Assistant
Army National Guard, Little Rock, Arkansas
01.2020 - 08.2021
Bachelor of Science - Information Science
University of Arkansas At Little Rock
Associate of Arts - General Studies
University of Arkansas At Little Rock
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