Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
2023 Rising Star at CS Hudson
Timeline
Generic

Nicholas Russolillo

Brooklyn,NY

Summary

Professional with extensive experience in specialized roles, bringing valuable insights and practical expertise. Recognized for fostering team collaboration and consistently achieving objectives. Reliable and adaptable, with strong problem-solving and analytical skills.

Overview

11
11
years of professional experience

Work History

Customer Senior Specialist

CS Hudson
12.2023 - 04.2024
  • Once promoted I became the account supervisor for National Vision and was responsible for most client contact and running all jobs that came in from this client with a subordinate of mine, this specific client we took care of all their remediation, plumbing and handymen needs
  • We resolved them as efficiently and as cost effectively as possible along with me being on the weekly client conference call to note high priorities and concerns from this client
  • I would collaborate with all my fellow managers when there were larger scope jobs to enable the best plan for the client

Customer Experience Specialist

CS Hudson
08.2022 - 12.2023
  • My position entailed running specific projects all over the U.S
  • When commercial businesses needed plumbing, handymen, electrical and mold remediation work done
  • When these work orders came in it was my responsibility once assigned to contact the commercial business to confirm the scope of work, once confirmed contact one of our many vendors, confirm the availability, pricing, etc
  • And run the job to completion
  • Was weekly assigned 20 to 40 jobs a week and could be responsible for as many as 40 to 80 jobs at a time

Co-Manager

Rite Aid
03.2018 - 06.2022
  • At this position, I was responsible for opening and closing of the store dependent on scheduling, handling cash and deposits, dealing with customer issues as well as dealing with the merchandising of the store, while also dealing with vendor shipments, as well as addressing the truck shipment for our company-wide warehouse

Cashier/Cook

Wingstop
11.2017 - 02.2018
  • While at this position I was in charge of handling the transactions at the front of house counter and customer care and as I gained more experience was responsible for handling, prepping and cooking our menu in the kitchen area

Shift Supervisor

Rite Aid
10.2015 - 10.2017
  • While at this position I was in charge of managing the morning or the evening between the overnight crew and the daytime shift as we were an 24-hour store
  • I was responsible for cash handling and the deposits, dealing with customer issues, merchandising while trying to hit profit goals as well
  • I was also responsible for vendor merchandising and which included taking in shipments for our company wide warehouse

Cashier

Rite Aid
06.2013 - 10.2015
  • While at this position, it was my responsibility to greet customers, while giving professional and courteous service at all times, it was my job to maintain the front of the store, check out customers, direct customers where to find specific items, stock the shelves and keep them as organized as possible
  • Also while addressing the registers and cash handling as well

Education

Associate - Liberal Arts

SUFFOLK COUNTY COMMUNITY COLLEGE
Selden, NY
07.2021

High School Diploma -

WARD MELVILLE HIGH SCHOOL
Setauket, NY
06.2015

Skills

  • Relationship Development
  • Time Management
  • Social Perceptiveness
  • Team Player
  • Interpersonal Skills
  • Senior leadership
  • Pricing
  • Cold Calling
  • Project management
  • Problem solving
  • Negotiation
  • Management
  • Shift Management
  • Merchandising
  • Customer relations
  • Documentation management
  • Analytical thinking

Accomplishments

  • Supervised team of 10 plus staff members.
  • Achieved multiple high volume jobs by with accuracy and efficiency.
  • Documented and resolved multiple bottlenecked jobs which led to job completion.

Awards

2023 Rising Star Award, CS Hudson

2023 Rising Star at CS Hudson

After completing a full year at CS Hudson I was promoted and was rewarded for my efforts with the Rising Star award given to the person who made the highest impact while being a relatively new employee.

Timeline

Customer Senior Specialist

CS Hudson
12.2023 - 04.2024

Customer Experience Specialist

CS Hudson
08.2022 - 12.2023

Co-Manager

Rite Aid
03.2018 - 06.2022

Cashier/Cook

Wingstop
11.2017 - 02.2018

Shift Supervisor

Rite Aid
10.2015 - 10.2017

Cashier

Rite Aid
06.2013 - 10.2015

High School Diploma -

WARD MELVILLE HIGH SCHOOL

Associate - Liberal Arts

SUFFOLK COUNTY COMMUNITY COLLEGE

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