Stacey Andrews
Hamilton,OH
Summary
Talented Customer Service Account Specialist with 15 plus years of success in customer service and administrative support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
15
15
years of professional experience
Work History
Customer Service Account Specialist
Formica Corporation
Cincinnati, OH
04.2022 - Current
- Provide customer support to customers by answering inquiries, resolving issues, and troubleshooting problems.
- Identify root cause of customer complaints through active listening and data analysis.
- Research product information to answer questions from customers regarding features, pricing, and availability.
- Collaborate with other departments within the organization to ensure timely resolution of customer issues.
Sales Coordinator
Dee Sign
West Chester, OH
05.2021 - 04.2022
- Maintained an up-to-date database of prospective clients and their contact information.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Processed orders received from customers within specified timelines.
Contract Sales Coordinator
Sysco
Cincinnati, OH
07.2019 - 04.2020
- Supplied administrative sales support to nine Account Executives.
- Compiled and analyzed sales data.
- Lead house contact for national concepts.
- Processed new item request and work closely with Procurement to ensure accurate inventory levels.
National Sales Account Coordinator
US Foods
Cincinnati, OH
01.2016 - 07.2019
- Provided administrative support for three Account Executives.
- Reviewed and implemented contract pricing.
- Facilitated limited time offers and ensured inventory accuracy and availability to meet customer timelines.
Customer Solutions Coordinator
US Foods
Cincinnati, OH
07.2013 - 01.2016
- Direct contact for the Save Our Sales process for at-risk customers.
- Problem solved customer complaints.
- Worked directly with the executive staff and team members to improve operations and find solutions for our customers.
Healthcare Account Coordinator
US Foods
Cincinnati, OH
10.2011 - 07.2013
- Central point of contact for all questions related to the healthcare and education accounts.
- Assisted management and customers with questions regarding product information, special orders, order guides and special order information.
Education
Cooperative Business Education
Hamilton High School
Skills
- Process improvement
- Relationship development
- Organization
- Planning and coordination
- Problem resolution
- Inventory management
- Billing issue resolution
- Customer relationship development
Timeline
Customer Service Account Specialist
Formica Corporation
04.2022 - Current
Sales Coordinator
Dee Sign
05.2021 - 04.2022
Contract Sales Coordinator
Sysco
07.2019 - 04.2020
National Sales Account Coordinator
US Foods
01.2016 - 07.2019
Customer Solutions Coordinator
US Foods
07.2013 - 01.2016
Healthcare Account Coordinator
US Foods
10.2011 - 07.2013
Cooperative Business Education
Hamilton High School