Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Susan Bush

Racine,WI

Summary

Professional with proven expertise in customer support for over 20 years. Adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication and problem-solving. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

38
38
years of professional experience

Work History

Customer Service Account Specialist

Cree Lighting
08.2014 - Current


  • Manage several Multi-million dollar National Accounts
  • Developed and maintained strong relationships with key accounts to foster loyalty and retention.
  • Sales forecasting for major National Account customers
  • Work with customers and agents through proactive communication on back-orders, inventory forecasts, and special-order details
  • Collaborate with engineering teams to develop special SKUs and competitive product crosses, enhancing market competitiveness
  • Utilize Salesforce and Oracle daily to track customer interactions, document issues, and streamline service delivery
  • Manage special pricing, blanket quotes, spec registrations, and warranty requests with precision and timeliness
  • Provide ongoing support and training to the Customer Service team, promoting skill development and career growth.
  • Trained new hires on systems and procedures, fostering a knowledgeable team environment.

Office Manager

North Country Xerographics
04.2007 - 06.2014
  • Oversaw daily office operations, ensuring efficiency and organization across departments.
  • Exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Sales Associate

Kohls Department Store
10.2010 - 01.2013
  • Cultivated relationships with customers to enhance satisfaction and loyalty.

Inventory Manager

United Space Alliance
09.1987 - 06.2005
  • Managed 3000+ Flight and Non-Flight production materials
  • Proficient in shipping Procurable and fabricated materials
  • Redesigned shipping process for inbound and outbound materials
  • Accessed and developed resolutions to meet goals and objectives
  • Highly recognized for Internal and External customer support
  • Cross trained in purchasing with focus on bid solicitation and costing
  • Streamlined inventory management processes to enhance accuracy and reduce discrepancies.

Education

Bachelor of Science - Business Administration

Barry University
Merritt Island, FL
12-1999

Associate of Arts - Business Administration

Brevard Community College
Cocoa, FL
05-1983

Skills

  • Customer engagement expertise
  • Client onboarding
  • Proficient in Organizational time strategies
  • Logistics coordination
  • Responsive to new challenges
  • Verbal and written communication
  • Proficient in computer applications
  • Comprehensive understanding of products
  • Experienced in Microsoft Outlook management
  • Strategic account oversight
  • Order processing

Timeline

Customer Service Account Specialist

Cree Lighting
08.2014 - Current

Sales Associate

Kohls Department Store
10.2010 - 01.2013

Office Manager

North Country Xerographics
04.2007 - 06.2014

Inventory Manager

United Space Alliance
09.1987 - 06.2005

Bachelor of Science - Business Administration

Barry University

Associate of Arts - Business Administration

Brevard Community College

Awards

Quest Award -United Space Alliance

Individual Performance Award - United Space Alliance

Employee of the Month Award - United Space Alliance 

Apple Corp School Volunteer Award - Elementary School/Rockledge, FL

Similar Profiles

CREATE PROFILE