Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Languages
Timeline
Generic

Nicholas Santana

Homestead,Florida

Summary

With a proven track record at Baptist Health Hospital, I excel in patient identity verification and embody a friendly and outgoing demeanor. Expert in enhancing customer service through efficient data entry and rigorous HIPAA compliance, I have significantly improved patient registration processes, demonstrating exceptional time management and team leadership skills.

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Baptist Health Hospital
Miami , Florida
10.2023 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Answered phones promptly in a professional manner.
  • Provided assistance to internal departments when needed.
  • Managed incoming faxes related to patient registration processes.
  • Actively participated in team meetings and training sessions.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed insurance verifications and authorizations to ensure coverage of services.

RSR DRIVER

Alsco
Miami, Florida
01.2023 - Current
  • Loaded and unloaded packages and merchandise from industrial trucks
  • Placed and arranged items and packages on pallets for transport
  • Followed safety protocols and regulations for operating a forklift
  • Communicated with supervisors and team members to ensure proper product handling
  • Reported damaged and misplaced items to supervisors and took steps to avoid further complications

ASSET PROTECTION INVESTIGATOR

Walmart
Miami, Florida
08.2022 - 01.2023
  • Trained establishment personnel in loss prevention activities
  • Recommended new and improved processes and equipment to reduce risk exposure
  • Responded to critical incidents, such as catastrophic events, violent weather, and civil disorders
  • Apprehended shoplifters in accordance with guidelines
  • Recommended methods to reduce potential financial fraud losses
  • Prepared written reports on investigations
  • Identified and reported merchandise and stock shortages
  • Monitored compliance with standard operating procedures for loss prevention, physical security, and risk management
  • Testified in civil and criminal court proceedings
  • Inspected buildings, equipment, and access points to determine security risks
  • Conducted store audits to identify problem areas or procedural deficiencies
  • Maintained documentation and reports on security-related incidents and investigations
  • Investigated knew and suspected internal theft, external theft, and vendor fraud
  • Collaborated with law enforcement agencies to report and investigate crimes

PHYSICAL EDUCATION TEACHER

West Dade academy
Miami, Florida
08.2017 - 06.2022
  • Created thorough student records to document attendance, participation or progress of activities
  • Gave students positive feedback to encourage and help develop appreciation for physical education
  • Taught students vital strategies for achieving and maintaining good body health
  • Conducted health assessments to determine health status of youth
  • Evaluated students' growth in physical skills, knowledge, and sports contribution to report progress
  • Met with parents and guardians to discuss progress and determine educational priorities
  • Prepared materials and classrooms for class activities
  • Assigned and grade class work and homework
  • Attended staff meetings and served on committees, as required
  • Established clear objectives for all lessons, units, and projects, and communicated those objectives to students

VOLUNTEER

West Dade academy
Miami, Florida
05.2015 - 08.2015

Education

ASSOCIATE IN ARTS (A.A.) - BIOLOGY

Miami Dade College
Miami, FL
08-2024

Skills

  • CPR Training
  • Business Ethics
  • Time Management
  • DOT Standards
  • Safe Driver
  • Patient check-in
  • Patient identity verification
  • Electronic health records
  • Policy understanding
  • Friendly and outgoing
  • HIPAA compliance
  • Customer follow-up
  • System updating
  • Payment processing
  • Team leadership
  • Data entry
  • Training coordination

References

References available upon request

Volunteer Experience

VOLUNTEER, West Dade Academy, Miami, Florida, 05/01/15, 08/31/15

Languages

  • English, Fluent
  • Spanish, Intermediate

Timeline

Patient Access Representative

Baptist Health Hospital
10.2023 - Current

RSR DRIVER

Alsco
01.2023 - Current

ASSET PROTECTION INVESTIGATOR

Walmart
08.2022 - 01.2023

PHYSICAL EDUCATION TEACHER

West Dade academy
08.2017 - 06.2022

VOLUNTEER

West Dade academy
05.2015 - 08.2015

ASSOCIATE IN ARTS (A.A.) - BIOLOGY

Miami Dade College

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