Summary
Overview
Work History
Education
Skills
References
Timeline
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NICHOLAS SANTIAGO

Brooklyn,NY

Summary

Dynamic service professional with a strong track record of managing multiple tables in fast-paced environments. Committed to meeting customer expectations and consistently achieving sales quotas to support team success. Well-trained in food handling, safety, and delivering excellent customer service.

Overview

11
11
years of professional experience

Work History

Server

Gus's (Carroll Gardens)
Brooklyn, NY
10.2023 - Current
  • Possess comprehensive wine expertise
  • Warmly greeted guests upon arrival
  • Presented menus suited to guest preferences.
  • Ensured timely service by taking precise orders
  • Kept up-to-date with food and wine selections to ensure excellent guest interactions.
  • •Upholding cleanliness and organization standards in the dining area.

Server

The Hidden Pig
Massachusetts
09.2021 - 09.2023
  • As a server working in a family owned restaurant, I had many responsibilities including working the food window handling as many as 6-10 tables
  • Mastery of the menu and rotating craft beer selections
  • Executed side tasks, including silverware rolling
  • Assisted in training new servers.

Server

Texas Roadhouse
Massachusetts
11.2016 - 08.2021
  • Managed up to four tables simultaneously with excellent service
  • Conducted training sessions focusing on restaurant processes
  • Fostered customer relationships through friendly interactions
  • Utilized POS system for precise order entry

Host/Server

UNO's Pizzeria & Grill
Massachusetts
07.2013 - 10.2016
  • Initiated role as host, handling phone orders for takeout
  • Assisted servers in bussing and cleaning tables to expedite guest turnover
  • Promoted to server role, engaging more with guests
  • Simultaneously managed 4-6 tables, ensuring efficient service

Education

High School Diploma -

Timberland Regional High School
Plaistow, NH
01.2011

Skills

  • Mathematical Proficiency
  • Point Of Sale Management
  • Guest Relations Management
  • Results-Focused Problem Solver
  • Effective Time Management
  • Detail-Oriented
  • Workplace Professionalism
  • Food Running
  • Table resetting
  • Table Bussing

References

References available upon request.

Timeline

Server

Gus's (Carroll Gardens)
10.2023 - Current

Server

The Hidden Pig
09.2021 - 09.2023

Server

Texas Roadhouse
11.2016 - 08.2021

Host/Server

UNO's Pizzeria & Grill
07.2013 - 10.2016

High School Diploma -

Timberland Regional High School

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NICHOLAS SANTIAGO