Dakota Mays
Olive Hill,KY
Summary
Dynamic and results-oriented professional with a diverse background spanning hospitality, security, construction, and military medical services. Excelled in team support and worksite organization at Carter Caves State Resort Park and other roles, demonstrating exceptional task prioritization and heavy lifting skills. Proven track record in enhancing operational efficiency and safety, underpinned by a commitment to excellence and continuous skill improvement.
Overview
6
6
years of professional experience
Work History
Server
Carter Caves State Resort Park
Olive Hill, KY
08.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintain Bluestar certification.
- Filled condiments and napkin containers during slack periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Handled money transactions accurately while following company procedures for handling cash payments.
Tour Guide
Carter Caves State Resort Park
Olive Hill, KY
05.2021 - 08.2024
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
- Educated and shared natural, geological, and cultural history through storytelling.
- Organized and conducted daily tours for groups of up to 120 people.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Promoted additional services and attractions to visitors, contributing to increased revenue.
- Trained new tour guides in presentation skills, customer service, and safety protocols.
- Maintained the first aid bag and provided first aid for visitors.
Asset Protection Associate
Walmart
Morehead, KY
03.2024 - 07.2024
- Provided assistance in the training of new hires on asset protection procedures.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Assisted customers with product information and inquiries.
General Construction Laborer
Self-employeed
Olive Hill, KY
09.2021 - 02.2024
- Gained independent working skills and guided and mentored less experienced team members.
- Cleaned or prepared construction sites to eliminate hazards.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Operated power tools such as saws, nail guns, and sanders to complete projects.
- Mixed cement and mortar for use in construction projects.
- Installed insulation in walls and ceilings of buildings.
- Resolved equipment issues through basic troubleshooting and escalated critical problems to site manager.
- Loaded trucks with materials and tools in preparation for transport to job locations.
- Performed demanding physical work over extended periods and modeled positive attitude.
Combat Medic (68W)
United States Army Reserve
Ashland, KY
01.2019 - 12.2023
- Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
- Monitored supplies and equipment inventory and replenished promptly before another emergency call.
- Administered intravenous solutions to dehydrated soldiers.
- Administered emergency medical treatment to injured personnel in training.
- Implemented field sanitation measures to prevent the spread of diseases.
- Trained military personnel in first aid, CPR, and other critical lifesaving skills.
- Took and recorded patient temperature, heart rate and blood pressure.
- Executed non-medical, non-emergency transfers for immobile persons.
- Educated military personnel about disease prevention measures like proper hygiene practices.
Education
Some College (No Degree) - Undecided
Morehead State University
Morehead, KYSkills
- Team member support
- Task prioritization
- Worksite organization
- Construction support
- Equipment management
- Safety protocol
- Basic carpentry
- Heavy lifting
- Mathematical proficiency
- Hand tools operation
Timeline
Server
Carter Caves State Resort Park
08.2024 - Current
Asset Protection Associate
Walmart
03.2024 - 07.2024
General Construction Laborer
Self-employeed
09.2021 - 02.2024
Tour Guide
Carter Caves State Resort Park
05.2021 - 08.2024
Combat Medic (68W)
United States Army Reserve
01.2019 - 12.2023
Some College (No Degree) - Undecided
Morehead State University
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