Technical Sales Engineer with demonstrated experience in Solutions Consulting, Pre-Sales, and Integration Engineering within the SaaS industry. Weekend automotive & technology enthusiast.
Overview
7
7
years of professional experience
Work History
Pre-Sales Solutions Engineer
Stavvy
Boston, MA
03.2022 - 03.2024
Supports sales pipe-line by delivering high quality demonstrations to prospective customers, ranging from the largest banks and mortgage lenders in the United States to small title & settlement organizations.
Leads discovery to understand customer needs & requirements, then precisely communicates the value that Stavvy can deliver to address those specific needs.
Directed initiative to create standardized product demonstrations used for marketing outreach, internal training, and sales initiatives.
Serves as a trusted technical expert and collaborates with the customer, Customer Success, & Implementation teams throughout onboarding; from pre-sale to go-live.
Software Integrations Engineer
Poppulo
Boston, MA
01.2020 - 03.2022
Led technical project implementations with fortune 100 clientele, assisted in generating new business, expanded existing business, and kept customers happy.
Tasked with qualification of prospect and customer use cases, technical requirement discovery, leading demonstrations, solution identification, and design.
Utilized multiple programming languages to develop custom integrations that met customer needs. Experienced developing against APIs to integrate Poppulo with client systems of record.
Provided an exceptional level of customer service and client satisfaction.
Served as final tier of Customer Support regarding technical integrations and advanced troubleshooting.
Solutions Engineer I & II
ScerIS, Inc
Marlborough, Massachusetts
03.2017 - 01.2020
Implementation lead for top revenue producing client.
Successfully deployed 30+ solutions in less two years and trained hundreds of users both onsite and via webinar.
Managed data-sets and documentation containing HIPAA data for multiple healthcare systems; assisted in disaster recovery using Powershell to retrieve and transfer HIPAA data in a secure manner for a client in the healthcare industry.
Hand picked to manage and update the company's content management system, improved the efficiency of preexisting SQL jobs and SSIS packages by 45%, and utilized DB-Mail as well as SSRS to create several automated reporting tools that have become essential to daily operations.
Lead server infrastructure upgrade from Windows Server 2008 to Windows Server 2012 R2 for a fortune 500 company.
Designed an upgrade path that has been successfully implemented at 362 remote locations.
Selected as project lead for our first BI SAS offering which involved gathering and presenting aggregate data from independent nationwide POS systems for 77 franchises.
Developed front end web solutions and custom web pages using HTML, CSS, and JavaScript.
Delivered product demonstrations and acted as a subject matter expert while assisting with closing new business.
Education
B.S - Management Information Systems
University of Maine
12.2016
Skills
Provides captivating product demonstrations and collaborates with Account Executives to secure new business Seamlessly showcases complex software and systems to both technical and non-technical audiences of all sizes
Successfully leads technical discovery and post-sales system integration projects for enterprise clients, including Fortune 500 companies
Strong scripting abilities with a proven track record of developing software integrations using both Ruby and Powershell
Experience with database technologies - ability to write and optimize complex SQL queries
Exceptional teamwork capabilities
Experience managing and analyzing sensitive healthcare data in accordance with HIPAA regulations Demonstrated proficiency in maintaining data security, privacy, and confidentiality while extracting valuable insights for informed decision-making