Nicholas S Constantino

• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Communicated with clients to understand property needs and preferences.
• Coordinated appointments to show marketed properties.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Coordinated appointments to show tenants and buyers prospective homes.
• Promoted properties to target audiences to enhance revenue generation.
• Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.

Assigned at Thomson Reuters as Technical Sales specialist to Morgan Stanley and JP morgan Chase.

• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
• Created service level agreement for IT operational functions including help desk operations.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Contributed to project cost estimates and budgets based on assessment of client needs.
• Performed software testing to uncover bugs and troubleshoot [Type] issues prior to application launch.
• Inspected equipment, assessed functionality and optimized controls.
• Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
• Evaluated project requirements and specifications and developed software applications that surpassed client expectations.

Projects:
JP Morgan Chase- Reuters Plus to Thomson One global migration. which included translation of the technical specifications, group presentations, infrastructure implementation, Software performance analysis, scripting,testing, deployment and issue tracking.
Morgan Stanley Smith Barney - Reuters Plus to Thomson One and Eikon migration Role included, Group Presentations Entitlements schedule planning, server mapping, software performance analysis, issue tracking & risk assessment, scheduled training to business units.
Morgan Stanley Smith Barney-Thomson one data center migration Role included, Entitlements schedule planning, server mapping, entitlements migration, issue tracking &risk assessment.
Morgan Stanley -Factset to Smart Client migration (MSE) Equity Research Role included,Group Presentations Entitlements schedule planning, server mapping, software performance analysis, scripting testing, deployment issue tracking & risk assessment
Morgan Stanley - Provided project coordination for all scheduled Thomson one upgrades Role ncluded, Onsite software performance analysis, testing, scripting, issue tracking & risk assessment.

Technical lead assigned to Morgan Stanley Enterprise Group providing
3rd level technical support and project co ordination to all business units. Responsible for all major vendor products including but not limited to Thomson database & transactional products.Nasdaq.Reuters.Bloomberg,Factset

• Determined hardware and network system issues using effective troubleshooting techniques.
• Built and provided basic end-user troubleshooting and desktop support for first level support to business units
• Tested new product offerings prior to release to assist internal development team.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Bloomberg Reuters Nasdaq and Thomson platforms.
• Increased sales productivity by educating on benefits of specific products and services in comparison to competitors.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Performed tests of functionality, security and performance of different workstations and devices.
• Collaborated with Business units heads to escalate and address trading floor support inquiries on technical improvements.

A 12 month contract) Program lead assigned to the Y2K Market Data project team to migrate
all desktop and applications to the appropriate Y2K vendor specified solution. Role included
translation of the technical specifications, project planning & issue tracking, risk assessment,
resource/vendor management and definition of operating procedures across global teams.
• Provided project coordination for all scheduled upgrades to the market data platform and
desktop technology environments.
• Evaluated vendor Y2K product proposals and providing written feedback on any issues
and risks back to overall Y2K market data project team.
• Conducted performance analysis and deployed the Reuters applications resulting in a
successful 100% Y2K transition for the Equities business units.