Nicholas Scott

Hickory Hills Golf Club is a high-end member owned private facility with 600 members playing ~35,000 rounds a year. The 36-hole facility was recognized as a "Distinguished Platinum Club of the World" in 2019

• Run day to day operations in pro shop using extensive understanding of golf principles, techniques, and etiquette.
• Proficient in providing individual and group golf instruction, tailoring lessons to players of all skill levels to enhance their performance and enjoyment of the game.
• Skilled in organizing and executing golf events, tournaments, and outings, ensuring seamless operations and exceptional experiences for participants.
• Committed to delivering outstanding service to members and guests, fostering positive relationships, and creating a welcoming atmosphere at the golf facility.
• Well-versed in golf equipment, including club fitting, repairs, and maintenance, capable of assisting players in selecting the right gear for their game.
• Collaborative team player, adept at working alongside other golf professionals, staff members, and management to achieve collective goals and uphold facility standards.
• Possess a proactive approach to addressing challenges on the course or in the pro shop, ensuring efficient resolutions and customer satisfaction.
• Committed to ongoing professional development, staying updated on industry trends, regulations, and instructional methodologies to continually enhance performance and service delivery.
• Well versed with GHIN Handicap system and Golf Genius.

Indoor Golf Facility

• Manager/Golf Professional
• Heavy influence on start-up business operations, procedures, and planning
• Manage day-to-day operations, ensuring the smooth functioning of the indoor golf facility and golf simulator equipment
• Handle reservations for golf simulator sessions, lessons, and events, optimizing scheduling for maximum facility utilization
• Develop and implement marketing strategies to attract customers, increase bookings, and promote special events or promotions
• Coordinate and conduct golf instruction programs, clinics, and lessons to enhance the skill level of customers
• Monitor and manage budgetary aspects, including revenue, expenses, and cost control, to ensure financial sustainability
• Lead and guide a team of staff, including instructors, wait-staff, and simulator technicians, to maintain a high standard of service.

• Customer Service
• Provide exceptional customer service by assisting golfers with inquires, purchases, and equipment recommendations
• Manage and organize inventory, restocking shelves, and ensuring that the pro shop is well-stocked with the latest merchandise
• Handle transactions efficiently using the POS system, processing payments, and maintaining accurate sales records
• Assist in the coordination and execution of golf events, tournaments, and promotions held at the golf facility
• Youth Program coordinator and coach