Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Shaw

Sarasota

Summary

Dynamic professional with a strong work ethic and exceptional communication skills, honed at American Glass Professionals. Proven track record in customer service and effective problem-solving, enhancing guest satisfaction and driving sales. Highly adaptable, I excel in fast-paced environments, ensuring seamless experiences and fostering positive relationships with clients.

Overview

12
12
years of professional experience

Work History

Windshield Concierge and Sales Representative

American Glass Professionals
03.2024 - Current
  • Addressed customer inquiries in regards of damaged windshields while keeping timely and professional communication via phone, email and in-person interactions.
  • Negotiated directly with insurance vendors on behalf of guests, ensuring value and satisfaction.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues before and after their windshield installment.

Retail Automotive Sales Associate

Gettel Hyundai of Lakewood, Morgan Automotive
05.2020 - 03.2024
  • Fielded incoming inquiries via phone or email, providing accurate information and directing customers to the appropriate sales associate when necessary.
  • Increased dealership sales by proactively engaging with potential customers, coordinating test drives for interested buyers, and ensuring a seamless experience that showcased each vehicle's capabilities.
  • Maintained a strong understanding of competitor offerings and pricing, positioning our vehicles as the superior choice through transparent negotiations.
  • Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.

Server, Bartender

Red Mesa Cantina, Bongos Beach Bar and Grille
06.2013 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Associate of Arts - Music Industry And Recording Arts

St. Petersburg College
Clearwater, FL
06-2016

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Polite telephone etiquette
  • Excellent multitasking
  • Exceptional communication
  • Strong Desire to Succeed

Timeline

Windshield Concierge and Sales Representative

American Glass Professionals
03.2024 - Current

Retail Automotive Sales Associate

Gettel Hyundai of Lakewood, Morgan Automotive
05.2020 - 03.2024

Server, Bartender

Red Mesa Cantina, Bongos Beach Bar and Grille
06.2013 - 03.2020

Associate of Arts - Music Industry And Recording Arts

St. Petersburg College

Similar Profiles

CREATE PROFILE
Nicholas Shaw