Nicholas Shoaf
Sevierville,TN
Summary
Dynamic front-of-house manager with expertise in multiple fields such as guest relations, conflict resolution, employee development, goal-driven focuses and even administrative experience in a high-volume restaurant. Skilled in relations with FOH staff members in order to develop and coach them. Over 1 year as administrative management while being a FOH manager as well, so time management is a skill necessary to complete these tasks to the standard. The standard must be followed in order to hit the goals necessary for business.
Overview
5
5
years of professional experience
Work History
FOH Manager
Sunliner Diner
Pigeon Forge, TN
10.2024 - Current
- Supervised front-of-house operations, ensuring efficient service and guest satisfaction.
- Trained and mentored staff on customer service best practices and operational standards.
- Administrative tasks such as payroll, invoices, hiring, onboarding, and scheduling. Eventually became the Administrative manager for the location in March 2025 overseeing all administrative tasks within the restaurant.
- Coordinated dining room setup, optimizing space for maximum guest capacity and comfort.
- Managed reservations and waitlists, improving table turnover rates during peak hours.
- Collaborated with kitchen staff to streamline service flow and improve communication efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Hospitality-driven focus on guest experience, handling all customer situations with that focus.
- POS system expertise with more than 4 four years experience in Aloha POS systems.
- Management techniques that involved disciplinary focus and documentation to the standard of the company.
- Daily communication via email and use of HotSchedules application with all staff members for any updates or tasks needed to be completed.
- Held daily pre-shift meetings with FOH staff members to provide updates on item availability, menu changes, daily goals, and information needed for operations
- Focus on daily goals in upselling and metrics needed for the business; spent time coaching and developing the staff into hitting goals in liquor, beer, wine, food, ice cream sales all year long.
- Developed the team into raising the sales from $9.8M in 2024 to $15M in 2025.
- Followed the standard for the company in the most efficient way possible.
- Assisted in inventory management, tracking supplies to maintain adequate stock levels for service needs.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Worked with all departments to coordinate a smooth flow in operations from when the guest walks in the dining room until they walk out. (i.e steps of service, upselling food & retail, etc.)
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Cash handling abilities as well as managing bank drops, proper petty cash management, tracking all paid outs, and deposits via Restaurant365. Maintained a great relationship with the local bank for all needs of the business.
Musician
U.S. Army National Guard - Tennessee
Nashville, TN
01.2023 - Current
- Led musical performances for community events, fostering morale and engagement among troops and families.
- Developed and arranged original compositions to enhance ceremonial functions and military occasions.
- Collaborated with diverse teams to create cohesive musical presentations, ensuring alignment with event themes.
- Mentored junior musicians, providing guidance on performance techniques and repertoire selection.
- Coordinated rehearsals, managing schedules to optimize preparation for upcoming performances.
- Evaluated musical arrangements for accuracy and effectiveness, promoting high-quality performances at events.
- Implemented innovative practices to improve rehearsal efficiency and overall performance quality.
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
- Leadership training via mentorship with NCOs and senior leaders in the unit
- Trained in all tasks needed for the U.S. Army such as physical readiness, marksmanship and other training
Server
Brick & Spoon
Pigeon Forge, TN
06.2024 - 10.2024
- Delivered exceptional customer service by promptly attending to guest needs and requests.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and timely meal preparation.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Processed transactions accurately, handling cash and credit card payments securely.
- Adapted quickly to changing situations, including menu changes and special events.
- Provided recommendations based on guest preferences, improving overall satisfaction ratings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
General Laborer
Vulcan Materials
Sevierville, TN
03.2024 - 06.2024
- Operated heavy machinery and equipment to support production processes.
- Assured compliance with safety regulations during daily operations.
- Assisted in maintaining clean and organized work areas to enhance efficiency.
- Collaborated with team members to streamline workflow and reduce downtime.
- Conducted routine inspections of tools and equipment for optimal performance.
- Trained new employees on safety protocols and operational procedures.
- Monitored inventory levels, ensuring timely replenishment of supplies as needed.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Performed quality checks on products and materials to identify any defects.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Provided maintenance for construction equipment.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Provided labor support to carpenters, masons and other skilled trades.
General Laborer
General Sheet Metal
Thomasville, AL
01.2024 - 03.2024
- Implemented process improvements that enhanced material handling efficiency.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Inspected tools and equipment to maintain safety and efficiency.
- Worked in multiple locations around Alabama for installation of material designed in the workshop, including shutdowns at paper mills
Server
Sunliner Diner
Pigeon Forge, TN
05.2021 - 01.2024
- Assisted in training new servers on menu items and service protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Saraland High School
Saraland, AL08-2015
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Point of sale systems
- Table management
- Conflict resolution
- Team building
- Health and safety regulations
- Quality control
- Task delegation
- Pre-shift walk-through
- Hiring, Payroll and Administrative Management
Timeline
FOH Manager
Sunliner Diner
10.2024 - Current
Server
Brick & Spoon
06.2024 - 10.2024
General Laborer
Vulcan Materials
03.2024 - 06.2024
General Laborer
General Sheet Metal
01.2024 - 03.2024
Musician
U.S. Army National Guard - Tennessee
01.2023 - Current
Server
Sunliner Diner
05.2021 - 01.2024
Saraland High School