Nicholas Solana
Nashville,TN
Summary
Server shift lead with years of experience in the restaurant industry looking to apply, grow, and refine knowledge. Passionate about leadership, development, and curating guest experiences to make lasting positive impressions.
Overview
7
7
years of professional experience
Work History
Server Shift Lead
Blanco Cocina + Cantina
Nashville, TN
11.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Trained new staff on menu items and FRC service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw and managed staff performance.
- As shift lead, carried out opening and closing responsibilities such as line checks, walkthroughs and office tasks.
Histology Clerk
Gastro Health
Miami, Florida
06.2022 - 07.2023
- Maintained organized filing systems for medical documents and reports.
- Verified accuracy of all paperwork prior to submission for processing.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Utilized computer software programs to create reports, labels, forms.
- Entered data into computer systems accurately and efficiently.
Manager
IHOP
Miami, FL
10.2019 - 06.2022
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Coordinated staff schedules, enhancing labor efficiency during peak hours.
- Resolved customer complaints swiftly, ensuring positive dining experiences.
- Ensured compliance with applicable laws, regulations, and industry standards.
Education
Bachelor of Arts - Economics
Florida International University
Miami, FL05-2019
Skills
- Team leadership
- Customer service
- Safe food handling
- Problem solving
- Fluent in Spanish
- POS operation (Aloha)
Timeline
Server Shift Lead
Blanco Cocina + Cantina
11.2023 - Current
Histology Clerk
Gastro Health
06.2022 - 07.2023
Manager
IHOP
10.2019 - 06.2022
Bachelor of Arts - Economics
Florida International University