Alvin Duran
Houston,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Shift Lead
Dave and Buster
Irvine, CA
07.2021 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Corporate Trainer
Rock and Brews
Buena Park
01.2016 - 11.2020
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Educated team members on time and resource management to improve organizational efficiency and control costs.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
Education
High School Diploma -
Cerritos College
Norwalk, CA02-2019
Skills
- Safe Food Handling
- Guest Engagement
- Order Management
- Table Setting
- Food Running
- Table Bussing
- Food safety understanding
- Point of Sale (POS) system operations
- Professional Appearance
- Wine Pairings
- Banquet Coordination
- High-volume dining
- Relationship Management
Affiliations
- Stand-Up comedy
- Gym
- Soccer
Languages
English
Professional
Spanisjh
Professional
Accomplishments
- Employee of the year (Better Together Award)
- Rookie 0f the Year Award
Certification
- Green Belt in Six Sigma
- Food handlers Card
References
References available upon request.
Timeline
Server Shift Lead
Dave and Buster
07.2021 - 05.2024
Corporate Trainer
Rock and Brews
01.2016 - 11.2020
High School Diploma -
Cerritos College
- Green Belt in Six Sigma
- Food handlers Card