Nicholas Sowell
Lutz,Florida
Summary
Experienced, hardworking individual with effective communication skills, granting the ability to work well with coworkers and customers. Am very diligent and detail oriented, with a great passion for thoroughly and correctly completing tasks. Possess a broad knowledge base in the field of psychology, particularly the human psyche, which was obtained during undergraduate studies. Skilled at managing conflict and have a strong foundational knowledge in team leadership and development, which was perfected in elective leadership classes during school. Able to utilize strategic planning to improve organizational efficiency. Strong understanding of employee relations and talent acquisition.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician Assistant
B A Mechanical
09.2024 - Current
- Proactively identified potential issues within systems or components, preventing costly breakdowns before occurring.
- Enhanced equipment performance by conducting regular maintenance and repairs.
- Supported team members during challenging troubleshooting tasks, fostering a collaborative atmosphere.
- Diagnosed and resolved technical issues with precision and efficiency.
Crew Member
Culvers
05.2023 - 09.2024
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Team Member
A&B Audio Shop
05.2022 - 08.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner..
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Crew Member
Planet Smoothie
07.2019 - 08.2020
- Improved customer satisfaction by providing friendly and efficient service at register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Bachelor of Science - Psychology
University of Florida
Gainesville08-2024
High School Diploma -
Steinbrenner High School
LUTZ05-2020
Skills
- Attention to detail
- Flexible and adaptable
- Customer service
- Punctual and reliable
- Problem and issue resolution
- Work with minimal supervision
- Hand tool proficiency
- Computer skills
- Diagnostic testing
ADDITIONAL DATA
- AP Scholar with distinction recipient
- AP Capstone Diploma recipient
- Newspaper editor of the month March 2018
- Math NHS Member2018-2020
- Beta Member 2018-2020
- NHS Member 2017-2020
- Florida Medallion Scholarship recipient 2020-2024
Certification
- EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.
Timeline
Service Technician Assistant
B A Mechanical
09.2024 - Current
Crew Member
Culvers
05.2023 - 09.2024
Team Member
A&B Audio Shop
05.2022 - 08.2022
Crew Member
Planet Smoothie
07.2019 - 08.2020
- EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.
Bachelor of Science - Psychology
University of Florida
High School Diploma -
Steinbrenner High School
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