Nicholas Stenberg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/Property Maintenance Worker
Yosemite International Hostel
09.2023 - 11.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Beertender/Assistant Bar Manager
The Third Avenue Alehouse
10.2015 - 04.2023
- Assisted in the grand opening of
- Continued to manage and tend bar, perform misc
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Food Delivery Driver
DoorDash
01.2020 - 01.2023
- 4.8 out of 5 customer rating making sure to be on time to the merchant and customer as well as taking care of the order.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed strong customer base through efficient and reliable service.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Tracked delivery status and updated customers for expected delivery time.
Beertender/Bar Assistant Manager
Chula Vista Brewery
05.2016 - 01.2019
- Assisted in the grand opening of
- Continued to manage and tend bar
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
Education
Communication, Piano, General Education
Southwestern College
Bonita, CACraft Beer: History And Draught System Maintenance
San Diego State University
San Diego, CA06.2015
No Degree - Art, Psychology, Math
Hilltop High School
Chula Vista, CA06.2009
Skills
- Liquor, Beer, and Wine Knowledge
- Customer Service
- Cleaning and Sanitizing
- Guest Relations
- Health Code Compliance
- Cash Handling
Certification
- RBS
- Food Handler's
- L.E.A.D.
Timeline
Receptionist/Property Maintenance Worker
Yosemite International Hostel
09.2023 - 11.2023
Food Delivery Driver
DoorDash
01.2020 - 01.2023
Beertender/Bar Assistant Manager
Chula Vista Brewery
05.2016 - 01.2019
Beertender/Assistant Bar Manager
The Third Avenue Alehouse
10.2015 - 04.2023
Communication, Piano, General Education
Southwestern College
Craft Beer: History And Draught System Maintenance
San Diego State University
No Degree - Art, Psychology, Math
Hilltop High School
- RBS
- Food Handler's
- L.E.A.D.
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