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Dynamic and results-driven professional with extensive experience at Verizon, adept in technical support and customer service. Excelled in system diagnostics and efficiency optimization, enhancing network performance and customer satisfaction. Skilled in hardware installation and fostering positive client relations, consistently exceeding operational goals with a strategic approach to problem-solving and team collaboration. Detail-oriented technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Astute technician and customer expert with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level support position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Accomplished Autoglass Technician/Regional Trainer with a proven track record at Autoglass Belron, enhancing team productivity and safety through effective training and innovation. Skilled in technical troubleshooting and customer service, consistently achieving high satisfaction levels. Demonstrates exceptional problem-solving and communication abilities, driving efficiency and excellence in technical support roles.

Personable and dedicated Customer Service Representative with extensive experience in I.T. industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

"Results-oriented professional with a diverse background in both technical support (Finesse Mobile Services) and creative media (Tringlobe Media). Proven ability to provide exceptional client service, develop innovative solutions, and enhance system efficiency. Possesses strong communication, cybersecurity, and creative skills, demonstrated through the production of compelling visual content."

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Nicholas Stroffolino

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Technician Specialist

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Computer Technician

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High School Diploma -

Master of Science - Criminal Psychology

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Technician Specialist

Computer Technician

Owner

High School Diploma -

Master of Science - Criminal Psychology

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