NICHOLAS SUBLETT
Jacksonville,FL
Summary
Hardworking Account Manager with 4 years of experience working directly with clients to service accounts. Passionate about delivering exceptional customer service to promote loyal business .Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
4
4
years of professional experience
Work History
Account Management Specialist
ADT Security
JACKSONVILLE, Florida
10.2023 - Current
- Provided technical support for customers in resolving product or service issues.
- Resolved customer complaints promptly and professionally.
- Developed strong relationships with customers through friendly interactions.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Advanced Client Solutions
Bank of America
Jacksonville, FL
09.2022 - 09.2023
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Researched and adequately resolved client questions and issues.
- Established and effectively maintained productive customer relationships.
- Recognized security risks to properly handle situations.
- Analyzed data from customer surveys to identify areas of improvement in services provided.
Customer Experience Specialist
Agero
Jacksonville, FL
04.2021 - 08.2022
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Sales Representative
Vivint Home Security
Jacksonville, FL
02.2020 - 12.2021
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Helped customers find specific products, answered questions and offered product advice.
Education
GED -
FSCJ
Jacksonville, FL11.2020
Skills
- Microsoft Office expertise
- Technologically savvy
- Schedule mastery
- Inbound and Outbound Calling
- Critical thinking
- Analyzing data
- CRM Proficiency
- Contract Negotiation
- Sales Development
- Complaint Management
- Account Management
- Goal-Oriented
- Relationship Building
Affiliations
- Building PC's for study and gaming hobbies
- Reading books about growing the finances and mind.
- Spending time with family
- Occasional exercise
Languages
English
Professional
Timeline
Account Management Specialist
ADT Security
10.2023 - Current
Advanced Client Solutions
Bank of America
09.2022 - 09.2023
Customer Experience Specialist
Agero
04.2021 - 08.2022
Sales Representative
Vivint Home Security
02.2020 - 12.2021
GED -
FSCJ
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