Nicholas Sugino
Oxnard,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
18
18
years of professional experience
Work History
Dealer Relations Manager
Wavtech LLC
05.2016 - Current
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Built relationships with customers and community to establish long-term business growth.
- Cold calls was a big part being this was a brand new company.
- Following up on the cold calls and current dealers to make sure the product was installed with no issues.
- Following up on a monthly basis to make sure there are no questions and to generate more sales.
East Coast Regional Sales
Scosche Industries
04.2008 - 09.2016
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales
Breakers Stereo
01.2006 - 03.2009
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about what product would fit best for there vehicle, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Sports Medicine
Oxnard College
Oxnard, CAHigh School Diploma -
Oxnard High School
Oxnard CA06.2004
Skills
- Sales closing techniques
- Customer Relations
- Product knowledge and demonstration abilities
- Territory management and target achievement
- Prospecting and lead generation
Timeline
Dealer Relations Manager
Wavtech LLC
05.2016 - Current
East Coast Regional Sales
Scosche Industries
04.2008 - 09.2016
Sales
Breakers Stereo
01.2006 - 03.2009
No Degree - Sports Medicine
Oxnard College
High School Diploma -
Oxnard High School
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