Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Sutton

Minneapolis,MN

Summary

Highly motivated assistant manager with 5+ years of experience coordinating multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Well-versed in overseeing employee performance and guiding and motivating new talent.

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Jaxen Grey
Minneapolis, MN
04.2024 - Current
  • Supervised team to maintain high customer satisfaction through ongoing training.
  • Motivated staff during peak hours to achieve performance targets.
  • Conducted regular performance reviews to evaluate progress and set future development goals.
  • Trained new employees on company policies and customer service standards.
  • Managed daily operations, including shift scheduling and task assignments.
  • Collaborated across departments to coordinate promotions, events, and special projects.

Co-Owner

Kuro Neko Vintage
Minnapolis, MN
08.2023 - 12.2024
  • Developed strategies for increasing customer loyalty and satisfaction.
  • Conducted market research initiatives to identify trends in consumer behavior.
  • Oversaw customer service activities to ensure that quality standards were met or exceeded.
  • Maintained a comprehensive knowledge of industry developments and competitive landscape.

Assistant Manager

Plato's Closet
Minnetonka, MN
07.2018 - 04.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Assisted customers with inquiries
  • Coordinated sales of merchandise

Sales Associate

Goodwill Easter Seals of Minnesota
Minnetonka, MN
09.2017 - 07.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Education

High School Diploma -

Robbinsdale Armstrong Senior High School
Plymouth, MN
06-2018

Some College (No Degree) -

Normandale Community College
Minneapolis, MN

Skills

  • Product and service knowledge
  • Sales monitoring
  • Staff Training and Development
  • Orientation and training of New Employees
  • Sales Growth
  • Strengthened Team Motivation
  • Facilitated Transportation Of Merchandise
  • Oversaw and Responsible for Onboarding 7 Sales Associates
  • Refined E-Commerce Protocol

Timeline

Assistant Store Manager

Jaxen Grey
04.2024 - Current

Co-Owner

Kuro Neko Vintage
08.2023 - 12.2024

Assistant Manager

Plato's Closet
07.2018 - 04.2024

Sales Associate

Goodwill Easter Seals of Minnesota
09.2017 - 07.2018

High School Diploma -

Robbinsdale Armstrong Senior High School

Some College (No Degree) -

Normandale Community College

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