Nicholas Thompson
Spencerport,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Management & Sales Trainee
Oaks Construction
08.2023 - Current
- Working in a call center environment handling customer inquiries, complaints, and questions
- Maintained up-to-date knowledge of industry trends by attending training sessions regularly, applying insights gained into daily work routines.
- Utilized CRM software and Microsoft programs (Excel, Word, Teams, etc.) to enhance productivity in a rapidly changing industry
- Shadowed various positions in the company to grow deeper understanding for the industry and what the company offers overall.
- Interpersonal development through weekly department meetings and monthly trainings.
- Sales experience selling customers on the different services that the company offers
Customer Service Desk
WEGMANS
12.2022 - 08.2023
- Provide clients with information and help on certain products
- Handle lottery purchases and cashing
- Answer calls and in person questions regarding product availability, refunds, and store operations information.
Cart 2 Curb Shopper
WEGMANS
11.2021 - 12.2022
- Provide clients with information and help on certain products
- Check live chat and other avenues to determine customers' orders
- Check items at the end of the picking spree to ensure that no item has been missed
- Maintain a professional attitude when interacting with customers through text chat.
Produce Customer Service
WEGMANS
09.2019 - 11.2021
- Answer customers' questions about products, prices, availability, product uses
- Shelf restock on sales floor displays
- Unload delivery trucks containing replenishing product
- Break down pallets of product and place in proper locations in the cooler or room temperature rooms.
Education
Bachelor of Science (B.S.) English & Writing: Journalism Candidate -
Liberty University
Lynchburg, VA05.2021
Completed coursework towards B.S. Computer Science -
Roberts Wesleyan College
Rochester, NY05.2018
Skills
- Email Etiquette
- CRM proficiency
- Customer Relationship Management (CRM)
- Cold-calling
- Friendly, Positive Attitude
- Task Prioritization
- Flexible and Adaptable
- Customer Relations
- Written Communication
- Customer Service
- Microsoft Word
- Microsoft Office
Timeline
Management & Sales Trainee
Oaks Construction
08.2023 - Current
Customer Service Desk
WEGMANS
12.2022 - 08.2023
Cart 2 Curb Shopper
WEGMANS
11.2021 - 12.2022
Produce Customer Service
WEGMANS
09.2019 - 11.2021
Bachelor of Science (B.S.) English & Writing: Journalism Candidate -
Liberty University
Completed coursework towards B.S. Computer Science -
Roberts Wesleyan College
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