Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Tobin

Ballston Lake

Summary

Dynamic and results-driven professional with extensive experience at Impact as a Restaurant Shift Lead. Proven track record in guest relations and team motivation, enhancing customer satisfaction and operational efficiency. Skilled in promotions execution and staff scheduling, consistently fostering a positive work environment while maintaining accurate cash management practices.

Overview

4
4
years of professional experience

Work History

Restaurant Shift Lead

Impact
05.2023 - Current
  • Excelled in every store position and regularly backs up front-line staff.
  • Observes cash handling and security procedures during shifts to recognize and address issues with staff.
  • Addresses customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Checks and monitors inventory levels to reorder items.
  • Assigns tasks to employees and oversees opening and closing of restaurant.
  • Maintains effective supply levels by monitoring and reordering food stock and dry goods.
  • Keeps register accurate through correct billing, payment processing, and cash management practices.

Concession Stand Worker

Valley Cats
05.2022 - 08.2022
  • Communicated stand offerings and answered guest questions regarding orders.
  • Consistently provided friendly service to promote better customer engagement.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Maintained clean, organized workspace according to operational standards.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.

Restaurant Busser

Outback Steakhouse
10.2021 - 02.2022
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

Biology

HVCC
Troy, NY

Biology

Alfred University
Alfred, NY

High School Diploma -

LaSalle Institute
Troy, NY
06-2022

Skills

  • Promotions execution

  • Guest relations

  • Team motivation

  • Landscaping

  • Hand tool usage

  • Professionalism

  • Multitasking Abilities

  • Excellent communication

  • Attention to detail

Timeline

Restaurant Shift Lead

Impact
05.2023 - Current

Concession Stand Worker

Valley Cats
05.2022 - 08.2022

Restaurant Busser

Outback Steakhouse
10.2021 - 02.2022

Biology

HVCC

Biology

Alfred University

High School Diploma -

LaSalle Institute

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