Spencer Showkeir
Anaheim,CA
Summary
Dynamic leader with a proven track record at Raising Cane's Chicken Fingers, adept in enhancing customer satisfaction and streamlining operations. Excelled in roles from Crew Member to Restaurant Shift Manager, demonstrating exceptional multitasking abilities and a commitment to safety and quality. Recognized for outstanding leadership and the ability to foster a competitive, high-performance culture.
Overview
4
4
years of professional experience
Work History
Restaurant Shift Manager
Raising Cane's Chicken Fingers
02.2022 - 10.2024
- Worked full time at two locations: Orange, CA from February to October 2022, and Stanton, CA from October 2022 to October 2024
- Supported other restaurants frequently
- Completed closing and opening procedures regularly
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings
- Managed over 100 Crew Members and ran the 'Perfect Shift' every day
- Hyper-focused on customer experience, food quality, cleanliness, speed of service and the Crew Member experience
- Lead the 'Caniac Safety Unit' and hosted quarterly meetings with crew and managers about safety protocols and procedures
- Lead communication here between crew, managers and the company
- Lead OSAT (overall satisfaction surveys,) to the highest possible standard for two years after several quarters of poor performance
- Lead communication and action in this area
- Successfully facilitated a competitive and driven culture amongst Crew Members and managers by setting goals, holding the team accountable and supporting the team where needed
- Managed cash handling throughout the restaurant, working with the team to recognize and address any issues that present themselves
- Conducted end-of-day cash procedures daily without compromising the quality of work done by closers, or the end-product of the shift
- Considered 'Hipo,' or high-performance/potential
- Won several competitions and awards related to performance
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service
- Excelled in every store position and regularly backed up front-line staff
Shift Manager in Training
Raising Cane's Chicken Fingers
12.2021 - 02.2022
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections
- Streamlined management of inventory, safety and quality by conducting regular audits and maintaining accurate records
- Enhanced customer satisfaction by addressing concerns promptly and professionally
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels
- Completed training modules in a time efficient manner without compromising management of the restaurant
Crew Member
Raising Cane's Chicken Fingers
02.2021 - 11.2021
- Worked front counter, drive-thru, kitchen, and other areas
- Took orders, prepared meals and collected payments
- Cooked and prepared meals
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Trained new team members on procedures, customer service, and sales techniques
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities
Education
High School Diploma -
Anaheim Highschool
Anaheim, CA05.2020
Skills
- Fluent with all basic office applications
- Task delegation
- Employee scheduling
- Promotions execution
- Customer service
- Coaching and mentoring
- Relationship building
- Problem-solving
- Training and onboarding
- Team leadership
- Performance improvement
- Customer retention
Timeline
Restaurant Shift Manager
Raising Cane's Chicken Fingers
02.2022 - 10.2024
Shift Manager in Training
Raising Cane's Chicken Fingers
12.2021 - 02.2022
Crew Member
Raising Cane's Chicken Fingers
02.2021 - 11.2021
High School Diploma -
Anaheim Highschool
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