Nicholas Torres
Mount Pleasant
Summary
Motivated and results-oriented professional with expertise in customer service, sales, and inventory management. Adept at improving operational efficiency, driving revenue growth, and fostering positive customer experiences. Recognized for problem-solving skills, leadership capabilities, and dedication to team success. Seeking a challenging role to contribute to organizational excellence.
Overview
5
5
years of professional experience
Work History
Associate
Walmart
Mount Pleasant, Texas
10.2019 - Current
- - Built lasting customer relationships, achieving a98% positive feedback rating by providing tailored solutions
- - Trained and mentored over10 employees, improving onboarding efficiency by20% and fostering a collaborative team environment
- - Conducted inventory audits that increased accuracy by15% and reduced stock discrepancies
- - Ensured compliance with company policies, maintaining seamless adherence to all regulatory standards
- - Surpassed sales targets by30% through effective cross-selling and upselling techniques
Retail Sales Associate (Internship)
Disney College Program
Lake Buena Vista, Florida
10.2023 - 08.2024
- - Provided exceptional service to100+ customers daily in the world's largest Disney store, achieving a95% satisfaction rate in complaint resolution
- - Boosted sales by20% through strategic upselling and personalized product recommendations
- - Enhanced customer satisfaction scores by30% through meticulous adherence to Disney's cleanliness standards
- - Reduced stock replenishment time by15% by implementing efficient real-time inventory tracking
- - Improved shopping satisfaction by25% by assisting50+ customers daily in locating products accurately
Education
Bachelor of Business Administration (B.B.A.) - undefined
Texas A&M University-Texarkana
Texarkana, Texas05.2026
Associate in Science (A.S.) - Business Administration
Northeast Texas Community College
Mount Pleasant, Texas08.2023
Skills
- - Financial Transaction Management & Cash Handling
- - Inventory Optimization & Order Fulfillment
- - Risk Mitigation & Loss Prevention Strategies
- - Regulatory Compliance & Operational Adherence
- - Advanced Computer Literacy & Software Proficiency
- - Store Opening, Closing, & Operational Leadership
- - Resilience in High-Stress Environments
- - Exceptional Customer Engagement & Service
Timeline
Retail Sales Associate (Internship)
Disney College Program
10.2023 - 08.2024
Associate
Walmart
10.2019 - Current
Bachelor of Business Administration (B.B.A.) - undefined
Texas A&M University-Texarkana
Associate in Science (A.S.) - Business Administration
Northeast Texas Community College