Nicholas Toth
Winter Garden,FL
Everything negative - pressure, challenges - is all an opportunity for me to rise.
Kobe Bryant
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and value building. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
Exploria Resorts
07.2023 - 09.2023
- Guided personalized sales tours showcasing resort properties and amenities
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Used customer insights to develop innovative sales strategies to increase sales
- Maintained sales quota and preset personal performance goal
- Continued relationship with clients beyond completed sale to ensure confidence and prevent remorse
Specialty Sales Manager
Mobile & Connections, Best Buy
02.2022 - 07.2023
- Increased mobile business by 32% YoY in 2022
- Innovated new training methods and performance management tools used throughout Southern California market
- Integrated and developed relationships with 3rd Party programs to ensure seamless collaboration throughout sales process
- Resolved complex customer issues with consistency and empathy
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Retail Supervisor
Best Buy
02.2020 - 02.2022
- Increased home theater business 22% in 2020
- Increased home computing business 57% in 2021
- Oversaw overall store performance and merchandising standards
- Provided training, motivation, and ongoing personnel development
- Used systems expertise to find solutions to customer service escalations
Brand Sales Specialist
Best Buy
08.2017 - 02.2020
- #1 in overall sales for Google brand representatives in 2018
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Trained peers on brand offerings and selling strategy
- Oversaw merchandising, strategy, and performance of brand experiences within store
Education
High School Diploma -
06.2014
Skills
- Product and Service Knowledge
- Staff Training
- Problem-Solving Strengths
- Dispute Mediation
- Providing Feedback
- Suggestive Selling
- Site Visits
- Sales Training
- Customer Retention
- Microsoft Office Suite
Accomplishments
- Received Best Buy Top of the Top award in 2019
- Attended 2019 Achievers Summit
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative - Exploria Resorts
07.2023 - 09.2023
Specialty Sales Manager - Mobile & Connections, Best Buy
02.2022 - 07.2023
Retail Supervisor - Best Buy
02.2020 - 02.2022
Brand Sales Specialist - Best Buy
08.2017 - 02.2020
Mentor High School - High School Diploma,
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