Nicholas Vaultonburg
Batteries Plus
Milwaukee,WI
1
Language
7
years of professional experience
Support Technician Tier II with a focus on device repair troubleshooting, remote software setup, and OEM program support. Resolves 101+ inbound device support calls per week, guides frontline employees through ticketing, and coordinates 16–30 terminal installs per month and system integrations across company locations. Brings training skill in Samsung and Apple workflows across several OEM repair programs, plus practical support for POS-connected environments.
Work History
Support Technician Tier II
1 Year 9 Months- Dedicated Cellular Repair Trainer and Over the Phone Consultant
- Handled thousands of inbound calls for device repair troubleshooting, resolving repair issues and system errors
- Designed BP's Samsung OEM Certification Live Training Session and led the sessions alongside Apple OEM programs
- Co-piloted frontline employees through program ticketing processes
- Co-piloted employees through program ticketing processes
- Collaborated with systems teams to design and pilot integrated OEM software suites for company POS systems
- Consulted systems teams on designing and piloting integrated OEM software suites with company POS systems
- Troubleshot hardware and software issues for stores, ensuring timely resolutions for challenging customer repairs
Repair Technician
6 Months- Repaired various personal electronics and computer systems
- Diagnosed device issues and developed tailored repair processes to meet customer needs
- Entered repairs into OEM ticketing software
- Educated customers on the repair process and device specifics
- Repaired or replaced malfunctioning components to restore device functionality and ensure customer retention
- Sold Asurion Home Plus and accessories during the repair process
Retail Wireless Consultant
1 Year 1 Month- Consulted customers on cellular products and plans to identify best options for their needs
- Consulted customers about cellular products and plans
- Managed and established account plans to align with customer expectations and service goals
- Set up inventory and equipment on the sales floor
Digital Marketing Consultant
4 Years 5 Months- Advised enterprise clients on content strategy and delivered editing services to enhance brand messaging
- Edited advertising footage and promotional images to align with marketing objectives
- Created website assets
- Crafted engaging social media posts to increase audience engagement
- Remote
Education
Some College (No Degree) - School of Journalism
- Media and Technology Program
Skills
Mobile device troubleshooting
Windows support
MacOS support
Driver installation
Phone support
Incident triage
Remote troubleshooting
OEM certification training
Languages
English
Native or Bilingual
KEY ACHIEVEMENTS
Rock Valley College Top 5 Writers Award, Awarded to the most promising writers of the college
Certifications
Apple ATLAS Certified
Samsung STG Certified
Wireless Industry Service Excellence Tier II
Timeline
Support Technician Tier II
Batteries Plus
11.2024 - CurrentRead More
Repair Technician
uBreakiFix
11.2023 - 05.2024Read More
Retail Wireless Consultant
US Cellular
01.2022 - 02.2023Read More
Digital Marketing Consultant
Freelance
05.2019 - 10.2023Read More
University of Missouri - Columbia
Some College (No Degree) from School of Journalism
Read More
Rock Valley Community College
from Media and Technology Program
Read More