Nicholas Vitela
Restaurant Manager
Humble,TX
Summary
As my theater director called himself "one who wears many hats", I also have many talents and backgrounds to provide an excellent and adaptable skill set.
In all of my professions, I was driven to maximize satisfaction towards guests, staff and audiences. I trained, disciplined and motivated team members to new levels of excellence. I am flexible with meeting new challenges and tackling changing priorities in creative environments. I am energetic, with skill in quickly completing diverse tasks.
Overview
8
8
years of professional experience
3
3
Years of tertiary education
Work History
Floor and Kitchen Supervisor
Ruby’s Diner, Pappas Restaurants Inc.
Houston, TX
04.2021 - Current
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production and plating for quality control.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Server
Ruby’s Diner, Pappas Restaurants Inc.
Humble, TX
08.2018 - 04.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Student Actor
Lone Star College System
Houston, TX
10.2014 - 03.2020
- Learned scripts to understand characters' relationships and develop role interpretations.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement.
- Met with production director to discuss poses, movements and persona to portray.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
Theater Usher
Lone Star College System
Houston, TX
10.2014 - 03.2020
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
Builder
Lone Star College System
Houston, TX
03.2016 - 03.2020
- Read and interpreted blueprints and construction documents to determine project directives.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Aligned and squared frames and forms for installation.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Education
Associate of Arts - General Studies
Lone Star College System
Spring, TX 01.2014 - 12.2017
High School Diploma -
Nimitz High School
Houston, TX 08.2009 - 06.2013
Skills
High-volume dining
Accomplishments
- Able to supervise a team of 15 staff members per shift.
- Worked with team of 6 as solo server in entire restaurant during beginning of the Pandemic.
- Awarded by the John F. Kennedy Center for the Performing Arts "Distinguished Performance by an Actor in a Play" for "Hand to God"
Timeline
Floor and Kitchen Supervisor
Ruby’s Diner, Pappas Restaurants Inc.
04.2021 - Current
Server
Ruby’s Diner, Pappas Restaurants Inc.
08.2018 - 04.2021
Builder
Lone Star College System
03.2016 - 03.2020
Student Actor
Lone Star College System
10.2014 - 03.2020
Theater Usher
Lone Star College System
10.2014 - 03.2020
Associate of Arts - General Studies
Lone Star College System
01.2014 - 12.2017
High School Diploma -
Nimitz High School
08.2009 - 06.2013
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