Nicholas Wesley
Youngstown,NY
Summary
Dynamic and results-driven professional with extensive experience in ticket sales at Maid of the Mist. Proven ability to enhance customer satisfaction through effective complaint handling and information assistance. Skilled in cash handling and organization, consistently maintaining accurate financial records while fostering strong interpersonal relationships with customers and team members.
Overview
4
4
years of professional experience
Work History
Ticket Seller
Maid of the Mist
05.2023 - 11.2025
- Assisted customers in selecting and purchasing tickets.
- Processed transactions efficiently using point-of-sale systems.
- Provided accurate event information to enhance customer experience.
- Maintained cleanliness and organization of ticket sales area.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Collaborated with team members to ensure smooth ticketing operations.
- Adapted quickly to high-paced environments during peak sale times.
- Resolved customer inquiries and concerns with professionalism and courtesy.
Cashier
Smokin' Joes
12.2024 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance overall shopping experience.
- Maintained accurate cash drawer, ensuring balanced accounts at shift end.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Dishwasher
Casa Antica
07.2021 - 02.2022
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Assisted in organizing kitchen areas to streamline operations and improve accessibility.
- Followed supervisor instructions to complete tasks on time.
- Trained new team members on proper dishwashing techniques and safety protocols.
- Implemented efficient workflows to enhance productivity during peak service times.
Education
Associate of Science - Business Administration
Suny Niagara
Sanborn, NY05-2027
High School Diploma -
St. Joseph's Collegiate Institute
Kenmore, NY05-2025
Skills
- Ticket sales
- Organization
- Complaint handling
- Booking issues
- Information assistance
- Basic computer skills
- Cash handling experience
- Strong interpersonal skills
Timeline
Cashier
Smokin' Joes
12.2024 - 03.2025
Ticket Seller
Maid of the Mist
05.2023 - 11.2025
Dishwasher
Casa Antica
07.2021 - 02.2022
Associate of Science - Business Administration
Suny Niagara
High School Diploma -
St. Joseph's Collegiate Institute