Nicholas Winchel
Hudsonville,MI
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
9
9
years of professional experience
Work History
Head Service Technician
Winchel Irrigation LLC
05.2020 - Current
- Enhanced team productivity by providing training and mentorship to other technicians.
- Managed a team of technicians, ensuring high-quality workmanship and customer service.
- Served as the primary point of contact for escalated customer concerns, effectively resolving issues while maintaining positive relationships.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
Residential Installation Foreman
Winchel Irrigation LLC
05.2017 - 05.2020
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Evaluated team performance regularly; provided constructive feedback aimed at improving skills within the workforce.
- Monitored progress against project timelines, adjusting plans accordingly to maintain deadlines while upholding quality standards.
- Increased project efficiency by implementing effective installation procedures and processes.
- Mentored new team members with hands-on training in installation techniques and safety protocols.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Residential & Commercial Installation Crew Member
Winchel Irrigation LLC
05.2015 - 05.2017
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Education
BBA - Marketing & General Management
Grand Valley State University
Allendale, MI12.2018
Skills
- Customer Service
- Attention to Detail
- Time Management
- Team Player
- Willing to Learn
- Hardworking and Dedicated
- Customer Relationship Management
- Troubleshooting skills
- Punctual and Reliable
- Decision-Making
- Rapport Building
Timeline
Head Service Technician
Winchel Irrigation LLC
05.2020 - Current
Residential Installation Foreman
Winchel Irrigation LLC
05.2017 - 05.2020
Residential & Commercial Installation Crew Member
Winchel Irrigation LLC
05.2015 - 05.2017
BBA - Marketing & General Management
Grand Valley State University
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