Nicholas Zachria
New Braunfels,TX
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Intern
Baylor Scott & White
College Station, TX
05.2024 - 08.2024
- Collaborated with other departments to ensure efficient workflow processes.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Participated in regular meetings with practice staff to review performance objectives, goals, and outcomes.
Graduate Instructional Assistant
Texas State University
San Marcos, Texas
08.2023 - 05.2024
- Provided feedback on student performance during office hours or one-on-one sessions.
- Advised students on academic resources available at the university.
- Maintained accurate records of student attendance and grades using school databases or spreadsheets.
- Evaluated student work according to established criteria outlined by instructors.
Property/Front Office Manager
The Summit
New Braunfels, Texas
04.2021 - 09.2023
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
Education
Master of Business Administration - Healthcare Administration
Texas State University
05-2025
Bachelor of Science - Health Sciences
Texas State University
08.2023
Skills
- Medical Billing
- Operations Management
- Revenue Cycle Management
- Patient Relations
- Academic Writing
- Feedback Analysis
- Human Resources Management
- Scheduling Coordination
Accomplishments
- Dean's List, Texas State University: 2022 and 2023
- Scholarship: H.C. Vivian Memorial Endowment
Affiliations
- American College of Healthcare Executives, Student Member, National Student Committee Member
- American College of Health Care Administrators, Student Member
- Healthcare Leadership Coalition, Student Member
- Medical Group Management Association, Student Member
- Healthcare Financial Management Association, Student Member
- National Society of Leadership and Success, Member
Certification
- 2023 Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
- 2023 Social and Behavioral Research Students
- 2022 Level 4: Excel Black Belt
- 2022 Level 4: Word Black Belt
- 2022 Accounting Foundations: Internal Controls
- 2022 Corporate FInancial Statement Analysis
- 2022 Financial Accounting Foundations
- 2022 Economics for Business Leaders
Volunteer and Observation
- Baylor Scott & White Physical Therapy, College Station, Texas 75+ hours
- Meals-on-Wheels, San Marcos Housing Authority, 24+ hours
- San Marcos Housing Authority, San Marcos city limits, 10+ hours
- American College of Healthcare Executives, Chicago, 10+ hours
Languages
English
Timeline
Administrative Intern
Baylor Scott & White
05.2024 - 08.2024
Graduate Instructional Assistant
Texas State University
08.2023 - 05.2024
Property/Front Office Manager
The Summit
04.2021 - 09.2023
Master of Business Administration - Healthcare Administration
Texas State University
Bachelor of Science - Health Sciences
Texas State University
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