Nicholas A. Jeffries Jr.
Lake Forest,CA
Summary
Logical Operations Specialist with a 20-year track record determining objectives and developing effective improvement plans. Excellent decision-making, leadership and communication skills. Proficient in [Office365] and [IOS]. Well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Proficient Telecommunications Specialist with broad-range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills to streamline implementations, configurations and operations.
Overview
19
19
years of professional experience
Work History
IT Field Specialist
Nicks Technologies. LLC
San Bernardino, United States
10.2012 - Current
- Troubshoot,Upgrade,Configured hardware, devices and software to set up work stations for employees.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Ceo/owner
Nicks Technologies .LLC
Lake Forest, CA
10.2012 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
Education
MCSE - Information Technology
C.E.I. Computer Education Institute
Lake Forest, CA05.2012
Associate of Science - Computer Networking And Telecommunications
Mountain View College
Dallas, TX01.1995
Skills
- Hardware and Software Repair
- Troubleshooting Network Issues
- Network infrastructure administration
- TCP/IP protocol
- Firewalls, VPNs and security products
- Switches and routers
Timeline
IT Field Specialist
Nicks Technologies. LLC
10.2012 - Current
Ceo/owner
Nicks Technologies .LLC
10.2012 - Current
MCSE - Information Technology
C.E.I. Computer Education Institute
Associate of Science - Computer Networking And Telecommunications
Mountain View College
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