Lonnie Walters
Paulsboro,NJ
Summary
Dedicated and results-oriented IT professional with a comprehensive background in technical support and business administration. Proven track record in providing efficient technical solutions and ensuring seamless user experiences. Adept at managing projects, optimizing administrative processes. Eager to leverage a diverse skill set, including expertise in information security, networking, and system administration, to contribute to a dynamic and forward-thinking IT team. Committed to continuous learning and adapting to emerging technologies, with a focus on achieving organizational goals through strategic problem-solving and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Administrator
Nicks big rush LLC
Sicklerville, NJ
10.2022 - 12.2023
- Spearheaded comprehensive administrative support, optimizing office operations.
- Managed projects, contributed to human resources, and ensured financial efficiency.
- Streamlined processes, optimized communication channels, and maintained compliance with organizational policies.
Technical Support Representative
Tori Leigh Design
Verona, NJ
12.2017 - 10.2022
- Demonstrated proficiency in Office 365, Azure Ad and Microsoft end point manager
- Expertly installed PC components and operating systems, addressing network issues.
- Diagnosed and resolved equipment malfunctions, showcasing Excellent problem-solving skills.
- Delivered excellent customer service through various communication channels.
- Proficient in Microsoft Word, Excel, PowerPoint, with expertise in software applications.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Walked customers through processes of installing software or hardware and initial program start up procedures.
Dispatcher
Food Kick
Manhattan, NY
09.2016 - 09.2017
- Coordinated a team, ensuring the procurement of high-quality goods for timely online order fulfillment.
- Successfully managed 900+ daily orders, emphasizing efficiency and reliability.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Deli Clerk
Stop and Shop Supermarket
Bronx, NY
12.2015 - 09.2016
- Efficiently managed high-volume workload, implementing strategies to enhance workflow.
- Developed and implemented an order fulfillment method, reducing preparation time by 50%.
- Greeted customers in a friendly and professional manner.
- Maintained records such as inventory levels or sales figures.
Education
Associate Degree in Information Technology -
Western Governors University
Salt Lake City, UT10-2022
Skills
- Proficient in Microsoft Office Suite, Active directory, Azure AD/Entra, and Microsoft end point manager
- Expertise in Information Security, Computer Networking fundamentals, and System Administration
- Skilled in troubleshooting hardware, software, and network issues
- Strong communication and leadership skills, adaptable to diverse environments
- Certified in CompTIA Security (February 2024 to February 2027)
- Technical Troubleshooting
- Software Installation
- Help Desk Software
- VoIP Systems
Certification
- CompTIA Security+
Feb '24 to Feb '27
Timeline
Business Administrator
Nicks big rush LLC
10.2022 - 12.2023
Technical Support Representative
Tori Leigh Design
12.2017 - 10.2022
Dispatcher
Food Kick
09.2016 - 09.2017
Deli Clerk
Stop and Shop Supermarket
12.2015 - 09.2016
Associate Degree in Information Technology -
Western Governors University
- CompTIA Security+
Feb '24 to Feb '27
Similar Profiles
Tatiana GavilanesTatiana Gavilanes
Paid Media Manager at Big Rush MarketingPaid Media Manager at Big Rush Marketing
Tatiana GavilanesTatiana Gavilanes
Paid Media Manager at Big Rush MarketingPaid Media Manager at Big Rush Marketing
Nicholas A. Jeffries Jr.Nicholas A. Jeffries Jr.
IT Field Specialist at Nicks Technologies. LLCIT Field Specialist at Nicks Technologies. LLC