NICHOLAS K. CONOVER
Hamilton,USA
Summary
Experienced Service Dispatcher with 7+ years in automotive dealerships, skilled in leading teams to operational excellence. Demonstrated ability to streamline processes, cut costs, and enhance efficiency. Strong communicator adept at cross-functional collaboration. Proven problem-solving and independent decision-making enhance dealership success. Led COVID-19 lab setup and operations, showcasing adaptability and crisis management. Complete client satisfaction is my goal.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Malouf Ford Lincoln
06.2024 - 05.2025
- Worked as lead Lincoln advisor, establishing strong client relationships to elevate the brand and deliver the luxury experience.
- Streamlined service call records and technician assignments, enhancing organizational efficiency.
- Drove technician performance improvements through regular feedback and continuous improvement efforts.
Assistant Service Manager
Haldeman Ford
10.2023 - 06.2024
- Elevated customer satisfaction through prompt resolution of service issues and proactive customer support.
- Led interdepartmental efforts to boost service quality and operational efficiency.
- Performed dispatch duties, ensuring fair and efficient distribution of workload.
Robotic Team Lead
Medical Diagnostic Laboratories
08.2021 - 10.2023
- Ensured project success and quality standards through effective leadership of multifunctional teams.
- Led productivity enhancements through effective project management and streamlined team communication.
- Fostered team performance and skill development with regular training.
Robotic Technician
Medical Diagnostic Laboratories
06.2020 - 08.2021
- Improved robotic system performance and efficiency with regular maintenance and updates.
- Minimized production downtime by quickly resolving equipment issues.
- Worked alongside engineers to tailor robotic solutions to specific workflow requirements.
Service Advisor
Haldeman Ford
10.2018 - 01.2020
- Boosted customer satisfaction and repeat business by delivering accurate service recommendations and fostering trust.
- Enhanced appointment scheduling and service task coordination, significantly reducing customer wait times.
- Collaborated with the parts department to ensure rapid repairs, reducing vehicle downtime.
Education
Associates Degree in Applied Science - Computer Science
Mercer County Community College
West Windsor Township, NJ06.2018
Skills
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Performance Under Pressure
- Operational Efficiency & Productivity
- Team Building & Leadership
- Staff Supervision and Management
- Operational Monitoring & Quality Assurance
Certification
M5 Management Training
NCM Associates Service Advisor Training
Timeline
Service Advisor
Malouf Ford Lincoln
06.2024 - 05.2025
Assistant Service Manager
Haldeman Ford
10.2023 - 06.2024
Robotic Team Lead
Medical Diagnostic Laboratories
08.2021 - 10.2023
Robotic Technician
Medical Diagnostic Laboratories
06.2020 - 08.2021
Service Advisor
Haldeman Ford
10.2018 - 01.2020
Associates Degree in Applied Science - Computer Science
Mercer County Community College
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