Nicholas Robert Stegman
Silver Spring,MD
Summary
High-energy Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Bartender
Park@14
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served food and beverages promptly with focused attention to customer needs.
Manager
CHARLES TYRWHITT
08.2017 - 09.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Sales Associate/Operations lead
DESIGNER SHOE WAREHOUSE, DSW
05.2016 - 07.2017
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
ASSISTANT TEACHER
MARU-A, HIGH SCHOOL
01.2015 - 09.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher and administrators to enforce school policies and procedures.
- Monitored and reported student progress and development, offering mentoring as needed.
Education
Certification in Environmental Sustainability - Environmental Science
University of Illinois At Urbana-Champaign
Champaign, IL07.2016
High School Diploma -
Maru-a-Pula High School
Gaborone, Botswana12.2014
Skills
- Business Planning
- Verbal and Written Communication
- Customer Relationship Management
- Staff Management
- Operations Oversight
- Database Maintenance
- Performance Monitoring and Evaluation
- Sales Expertise
- Leadership Development
- Staff Training
Timeline
Bartender
Park@14
09.2021 - Current
Manager
CHARLES TYRWHITT
08.2017 - 09.2022
Sales Associate/Operations lead
DESIGNER SHOE WAREHOUSE, DSW
05.2016 - 07.2017
ASSISTANT TEACHER
MARU-A, HIGH SCHOOL
01.2015 - 09.2015
Certification in Environmental Sustainability - Environmental Science
University of Illinois At Urbana-Champaign
High School Diploma -
Maru-a-Pula High School
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