NICHOLAUS HAYES
Chandler,AZ
Summary
Highly-effective and diligent Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 3 years of customer support knowledge-base experience. Known for dependability, responsibility, and a passion for continuous learning in engineering principles. Dedicated to ensuring customer satisfaction while upholding the highest standards of quality and safety.
Overview
3
3
years of professional experience
Work History
Service Engineer
FU-Energy Corp
01.2024 - Current
- Spearhead the commissioning of UPS systems, Battery Cabinets, and Backup Generators as the primary engineer.
- Facilitate meetings with engineers, customers, vendors, and contractors to optimize scheduling for installations and maintenance.
- Conduct routine maintenance and troubleshooting on critical systems to ensure seamless operations at FAB.
Manufacturing Engineering Technician I
Daicel Saftey Systems America
08.2023 - 01.2024
- Demonstrated proficiency in troubleshooting electrical, mechanical, vacuum, and pneumatic systems within strict timeframes to maintain optimal product output.
- Reduced downtime by 5% by replacing and rebuilding vital components on manufacturing equipment.
- Collaborated with engineering teams to enhance equipment efficiency for increased productivity.
Floor Lead - Field Service/Start-Up Engineer II
Tokyo Electron Limited
06.2021 - 07.2023
- Led complex troubleshooting tasks on semiconductor equipment, including electrical, pneumatic, heating, and liquid systems.
- Maintained open lines of communication with customers, vendors, and subcontractors to ensure timely project milestones and equipment handover.
- Mentored and supervised engineers during installations to boost team productivity by 15%.
- Enforced strict safety protocols and ensured the availability of personal protective equipment for team members.
- Executed comprehensive modifications using electrical, pneumatic, and piping diagrams.
Education
Bachelor of Science - Mechanical Engineering Technology
Grand Canyon University
Phoenix, AZ04.2021
Skills
- Problem Solving
- Effective Time Management
- Fast Learner
- Adaptability
- Hardware Troubleshooting
- Leadership
- Communication
- Interpersonal Skills
- Highly organized and efficient
- CAD
- Microsoft Office
- LEAN
Timeline
Service Engineer
FU-Energy Corp
01.2024 - Current
Manufacturing Engineering Technician I
Daicel Saftey Systems America
08.2023 - 01.2024
Floor Lead - Field Service/Start-Up Engineer II
Tokyo Electron Limited
06.2021 - 07.2023
Bachelor of Science - Mechanical Engineering Technology
Grand Canyon University
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