Nichole Anaya

Dedicated professional seeking a full-time Customer Service Representative position, whether in-person, remote, or hybrid, as well as opportunities in customer service, medical assisting, or office administration in the medical field. With over ten years of experience in human and animal science, I possess strong interpersonal skills and effective communication abilities to assist customers/patients while upholding quality assurance standards. Recognized for my compassion and support for patients and healthcare professionals, I excel in roles that demand attention to detail, data analysis, and meeting deadlines. I thrive in collaborative environments, working with team members and departments to drive success within your organization.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Recognized for going above and beyond the call of duty.
• Supervised team of 6 staff members.
• Documented and resolved Pet issues which led to Excellent Pet care and Customer Service.
• Updated veterinary office and laboratory procedures in alignment with veterinary medicine developments and technology.
• Achieved Excellent Patient care by being compassionate and also attentive to the Patient needs