Nichole Banks
Inglewood,CA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
15
15
years of professional experience
Work History
Administrative Projects Manager
Los Angeles Metropolitan Churches
01.2017 - Current
- Provided Backbone Support for South Los Angeles/South Bay African American Infant and Mother Mortality Community Action Team
- Facilitated and coordinated meetings focused on Black maternal health, fostering collaborative discussions and implementing initiatives to address crucial healthcare challenges
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Set up conference rooms, technology and materials to facilitate meetings
- Updated spreadsheets and databases to track, analyze and report on performance
- Coordinated services for emergency housing, job and food assistance.
- Engaged in event tabling activities at various Black Health events, disseminating information, and fostering community awareness on crucial healthcare issues
Area Manager
United States Census Bureau
10.2019 - 09.2020
- Planned operations to meet established schedules, factoring in order demands and business forecasts
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels
- Kept high average of performance evaluations
- Completed bi-weekly payroll for 80 employees
- Recruited, hired, trained and supervised staff of 25 and implemented mentoring program that offered positive employee engagement.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Case Manager
Vann Heflin Holdings
04.2017 - 02.2019
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with HOPICS to facilitate housing placements for clients, contributing to their stability and fostering personal growth through secure living environments
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Bookstore Clerk
Santa Monica College
01.2009 - 03.2015
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Processed information and merchandise through POS register system
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders
- Used POS system to enter orders, process payments and issue receipts
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Arts - Liberal Arts And Sciences
West Los Angeles - Culver City
Culver City, CA06.2014
Skills
- Advanced problem solving
- Strategic planning
- Office administration
- Spreadsheet management
- Relationship building
- Cross-functional Collaboration
- Documentation Management
- Meeting Facilitation
- Resource Allocation
Timeline
Area Manager
United States Census Bureau
10.2019 - 09.2020
Case Manager
Vann Heflin Holdings
04.2017 - 02.2019
Administrative Projects Manager
Los Angeles Metropolitan Churches
01.2017 - Current
Bookstore Clerk
Santa Monica College
01.2009 - 03.2015
Associate of Arts - Liberal Arts And Sciences
West Los Angeles - Culver City
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