Nichole Buchanan
Deptford,NJ
Summary
Dedicated Medical Office Assistant with 17 years of experience in managing patient records and coordinating healthcare services. A continuous learner who embraces new technologies, modern office software and updated clinical workflows. Seeking to bring a blend of seasoned reliability and a flexible, forward-thinking attitude to a dynamic team.
Overview
17
17
years of professional experience
Work History
Lead Front Medical Office Assistant
Advanced Orthopaedic Centers
West Deptford, NJ
06.2019 - Current
- Led front-office operations for high-volume orthopedic practice, managing daily workflow of 50 patients.
- Streamlined patient intake process using ECW, reducing average wait times and enhancing office efficiency.
- Coordinated post-operative checkups, urgent consultations, and new injury assessments for auto accident victims, ensuring seamless communication with attorneys regarding claims.
- Mastered eClinicalWorks and clinical terminology, billing codes, and workflows to maintain clinic operations during transition to new specialty.
- Resolved complex patient complaints and scheduling conflicts, promoting a compassionate and patient-focused environment.
- Ensured 100% financial balancing accuracy during end-of-day close-outs while processing patient copays and verifying insurance eligibility.
Medical Receptionist/Supervisor
Pulmonary and Critical Care Medicine
Sewell, New Jersey
05.2009 - 05.2019
- Managed scheduling for two physicians, optimizing patient flow and office operations.
- Coordinated patient information organization to ensure accurate and accessible records.
- Managed phone system operations to ensure timely communication with patients. for consistent communication, addressing patient inquiries effectively.
- Validated patient concerns and resolved conflicts to maintain service quality.
- Trained and onboarded all new medical receptionists
- Supervised interdisciplinary team of 6 health care workers to enhance operational efficiency.
Education
CHI Institute/RETS Campus
Broomall, PANursing Assistant
Delaware County Community College
Media, PASkills
- Front-office operations
- EHR software
- Revenue cycle management
- Compliance and standards
- Leadership and collaboration
- Patient care and communication
Timeline
Lead Front Medical Office Assistant
Advanced Orthopaedic Centers
06.2019 - Current
Medical Receptionist/Supervisor
Pulmonary and Critical Care Medicine
05.2009 - 05.2019
CHI Institute/RETS Campus
Nursing Assistant
Delaware County Community College