Sheria Fields
Kissimmee
Summary
Dynamic and detail-oriented Administrative Assistant with extensive experience in deadline-driven environments. Proven ability to manage sensitive and confidential records with utmost discretion while consistently delivering superior customer service. Strong organizational and communication skills, complemented by a commitment to teamwork and collaboration, ensure alignment with organizational goals. Motivated professional dedicated to enhancing operational efficiency and fostering positive workplace relationships.
Overview
24
24
years of professional experience
Work History
Front Office Assistant
CAROLINAEAST HEALTH SYSTEM, ENT
New Bern, NC
08.2017 - 12.2025
- Managed patient inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Coordinated appointment scheduling utilizing electronic health record systems for efficient workflow.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used EPIC to schedule appointments and facilitated patient registration by accurately entering demographic and insurance information.
Student Services Administrative Assistant
CRAVEN COMMUNITY COLLEGE
New Bern, NC
01.2013 - 01.2017
- , 2007-2012
- Developed and maintained filing systems, improving document retrieval times.
- Facilitated communication between departments, enhancing interdepartmental collaboration.
- Assisted in preparation of reports and presentations, ensuring accuracy and professionalism.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Cashier
BIG LOTS
New Bern, NC
01.2005 - 01.2007
- Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
- Maintained clean and organized checkout area, enhancing overall shopping experience.
- Assisted customers with product inquiries, providing knowledgeable support and service.
- Implemented cash handling procedures, reducing discrepancies and improving accuracy in daily reconciliation.
Direct Care Technician I
RHA HOWELL CENTER
New Bern, NC
01.2002 - 01.2005
- Provided direct support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Assisted in implementing individualized care plans, ensuring adherence to therapeutic and safety protocols.
Education
Health Information Technology Associate -
CRAVEN COMMUNITY COLLEGE
NEW BERN, NC01.2012
General Education Diploma - undefined
NEW BERN HIGH SCHOOL
NEW BERN, NC01.1999
Skills
- Written Correspondence
- General Office Skills
- Computer Savvy
- Customer Service
- Front-Office Operations
- Scheduling
- Listening skills
- File organization
- Problem-solving skills
- Time management
Timeline
Front Office Assistant
CAROLINAEAST HEALTH SYSTEM, ENT
08.2017 - 12.2025
Student Services Administrative Assistant
CRAVEN COMMUNITY COLLEGE
01.2013 - 01.2017
Cashier
BIG LOTS
01.2005 - 01.2007
Direct Care Technician I
RHA HOWELL CENTER
01.2002 - 01.2005
General Education Diploma - undefined
NEW BERN HIGH SCHOOL
Health Information Technology Associate -
CRAVEN COMMUNITY COLLEGE