Nichole Crowe
Brunswick,OH
Summary
Driven professional with extensive experience as a Senior Global Forwarding Agent at C.H. Robinson. Excelled in freight forwarding and organizational skills. Proven track record in continuous improvement and customer service, achieving high shipment counts and minimizing financial discrepancies.
Overview
21
21
years of professional experience
Work History
Senior Global Forwarding Agent
C.H. Robinson
2005.10 - Current
•Assisted with new client implementation, attended customer visits.
•Maintained high volume shipment count.
•Managing daily processes.
•Tracking ocean, rail, and truck shipments to clients company door.
•Communication with Steamship lines, carriers, and warehouses.
•Entering financials.
Human Resources Manager
Dillard's
2003.10 - 2005.10
- Managed employee relations issues, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees through detailed program management.
Education
Diploma -
John Marchall High School
Cleveland, OH06.2001
Skills
Organizational skills
Problem-solving
Customer service abilities
Customer complaint resolution
Time management
Freight Forwarding
Continuous Improvement
Teamwork
Process Management
Leadership
Timeline
Senior Global Forwarding Agent
C.H. Robinson
2005.10 - Current
Human Resources Manager
Dillard's
2003.10 - 2005.10
Diploma -
John Marchall High School
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