Summary
Overview
Work History
Education
Skills
References
Timeline
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Nichole Davies

Billings,MT

Summary

Capable of being organized while having a passion for people. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Barista Shift Lead

Starbucks
Billings, MT
12.2021 - Current
  • Provided excellent customer service and ensured all customers left satisfied.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Resolved conflicts between employees in a professional manner while maintaining a positive work environment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.

Government Senator

Rocky Mountain College ASRMC
Billings, MT
09.2020 - 05.2023
  • Provided input into budgeting decisions concerning government programs and services to the school.
  • Coordinated fundraising events to support Rocky Mountain College Programs.
  • Maintained contact with constituents through newsletters and public forums.
  • Attended meetings with special interest groups to discuss their concerns.
  • Wrote legislation and amendments, set policies and oversaw budgets.

Front Desk Receptionist

Rocky Mountain College Admissions/Student Records
Billings, MT
09.2019 - 12.2022
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Shift Supervisor

McDonald's
Billings, MT
07.2019 - 11.2021
  • Monitored staff performance to ensure quality standards were met.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Education

Bachelor of Arts - English Creative Writing

Rocky Mountain College
Billings, MT
05-2024

Skills

  • Complex Problem-Solving
  • Dynamic and friendly hospitality services
  • Correspondence writing
  • Cash handling proficiency
  • File and mail management
  • Appointment confirmation and spreadsheet tracking

References

Billy Hurt (406) 855-1375 Skyview High School Sectary

Daren Newman (406) 461-07828 Mcdonald's General Manager

Shanda Hargrove (406) 208 0201 Starbucks Manager

Sarah Parker (406) 876-2329 ASRMC President

Katelyn Galley (406) 763-9271 Previous Rocky Mountain College Counselor

Ashley Kunsa (406) 901-4576 Professor at Rocky Mountain College

Timeline

Barista Shift Lead

Starbucks
12.2021 - Current

Government Senator

Rocky Mountain College ASRMC
09.2020 - 05.2023

Front Desk Receptionist

Rocky Mountain College Admissions/Student Records
09.2019 - 12.2022

Shift Supervisor

McDonald's
07.2019 - 11.2021

Bachelor of Arts - English Creative Writing

Rocky Mountain College

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Nichole Davies