Microsoft Word
Hi, I’m
Nichole DeAngelo
COO & Property Manager
Johns Island,SC
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
16
years of professional experience
1
Licensed Property Manager
1
Certified HR Consultant
1
Certified Project Manager
1
Licensed Notary
Work History
MyOceanRental, LLCFolly Beach
COO and Licensed Property Manager
04.2018 - Current
Job overview
- Running the day to day tasks of the office and ensuring the efficiency of the team.
- Boosted operational efficiency by streamlining processes.
- Spearheaded strategic planning initiatives for long-term growth and profitability.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Managing over 90 multi-million dollar properties and ensuring that owners and guests are satisfied.
- Overseeing HR processes.
- Assisting with onboarding new properties, owners and employees.
Charleston County Sheriff's OfficeCharleston, SC
Administrative Assistant III
04.2016 - 04.2018
Job overview
- Managing multiple Freedom of Information requests daily for the public and lawyers offices.
- Input data and organized files for the Chief Deputy, Public Information Officer.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assist the Public Information Office with the Public Relations, Public Events and Recruitment events.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with Media Event Coordinating.
Charleston County Sheriff's OfficeCharleston, SC
Law Enforcement Specialist II
04.2015 - 04.2016
Job overview
- Improved community relations through regular engagement and collaboration with local organizations and businesses.
- Answer multiple phone lines and fulfill information requests for the general public.
- Data entry; entering police reports into the data system including NCIC.
- Creating new systems to streamline processes to help enter enter reports more efficiently.
Hudson NissanNorth Charleston, SC
Business Development Receptionist
02.2015 - 04.2015
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Hudson NissanNorth Charleston, SC
Store Greeter
01.2013 - 01.2014
Job overview
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
Farris EnterprisesCorona, CA
Assistant Purchasing Agent
05.2008 - 09.2012
Job overview
- Enhanced supplier relationships by maintaining regular communication and promptly addressing concerns.
- Negotiated favorable contract terms with suppliers, resulting in cost savings and improved delivery times.
- Streamlined purchase order processes for increased efficiency and reduced paperwork.
- Conducted market research to identify new potential suppliers, expanding product offerings and competitive pricing options.
Education
Santiago High SchoolCorona, CA
High School Diploma
06.2005
Skills
- Mergers and Acquisitions
- Organizational Development
- Regulatory Compliance
- Process Improvement
- Problem Solving
- Logistics Management
- Ethical Decision Making
- Project Management
- Vendor Management
- Strategic Planning
- Training and Development
- Inventory Control
- Planning and Execution
- Operations Oversight
- Management
- Policy Development
- Talent Recruitment
- Human Resources
Education Training
- Property Manager License, 2020
- Certified HR Consultant 2023
- Certified Project Manager 2023
- Notary Public Since 2022
- Santiago High School, Graduated High Honors June 2005
- Charleston County Training, Professional Development Program, March 2017
- Charleston County Training, Leadership Training Program, 2017
- SC Emergency Management Division, Basic Public Information Officers Cert., January 2017
Skills Experience
Writing and maintaining work schedules., Maintaining vacation and sick days on schedules., Entering invoices and paying vendors., Managing maintenance work orders, invoices, and payments., Managing after hours calls when needed., Handling calls with difficult customers or owners that have problems at any of the properties., Liaison between the office and owners to maintain the relationship between owners and the company., Running HR program., Hiring temporary help when needed., Running day to day tasks., Answering multiple phone lines., Maintenance emails and answering them., Reviewing reservations and balances., Schedule repairs and updates on properties., Set and confirmed appointments., Handling difficult situations with guests and owners., Fulfilled over 400 Freedom of Information Act (FOIA) requests in 2017 and over 250 in 2016., Created a custom filing and archiving system to help maintain the FOIA requests., Reconfigured the National Criminal Information Center (NCIC) forms used to enter stolen items and missing persons., Secretary Elect, for the Charleston County Sheriff's Office (CCSO) Employee Support Committee, managing minutes and distributing an organized copy to the committee members., Review and analyze requests from employees, submitted to the Employee Support Committee, and decide if I feel we should fulfill their request for assistance., Producer, writer, and distributor of CSO public newsletter, The Informant., Assisted with creating marketing/recruiting brochures., Attended events at which we were there to recruit people for open positions., Produced and distributed advertisements for homes listed for sale., Held open houses for homes listed for sale., Keep track of inventory of hundreds of water filtration products., Negotiated prices with vendors, including international., Attended Trade Shows to find new products and enhance my professional relationship with vendors both locally and overseas.
Certification
- Licensed Property Manager
- Certified HR Consultant
- Licensed Notary
- Certified Project Manager
Timeline
COO and Licensed Property Manager
MyOceanRental, LLC
04.2018 - Current
Administrative Assistant III
Charleston County Sheriff's Office
04.2016 - 04.2018
Law Enforcement Specialist II
Charleston County Sheriff's Office
04.2015 - 04.2016
Business Development Receptionist
Hudson Nissan
02.2015 - 04.2015
Store Greeter
Hudson Nissan
01.2013 - 01.2014
Assistant Purchasing Agent
Farris Enterprises
05.2008 - 09.2012
Santiago High School
High School Diploma
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceSoftware
Google Docs
Google Sheets
Streamline Vacation Rental Software
Microsoft Excel
PowerPoint
Adobe