Nichole Diaz
Scranton,PA
Summary
To obtain a position within a company where I could utilize my skills and experience with the opportunity to grow. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant Trainee
Lehigh Valley Health Network
Tobyhanna, PA
10.2023 - Current
- Coordinates and provides various clerical and clinical duties within a physician practice setting
- Delivers a high standard of customer service in the clerical and clinical areas to promote patient experience.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Caregiver
Private Duty In-Home Care
Scranton, PA
03.2022 - Current
- Assisting with personal care, following a prescribed healthcare plan, ensuring the client's home is organized according to their needs, providing emotional support and encouragement, providing mobility assistance, transporting or escorting the client to medical and other appointments, monitoring and reporting changes in health, behavior, and needs, taking blood pressure and O2 sats, and performing light housework.
Pharmacy Technician
Walgreens
Scranton, PA
01.2021 - Current
- Assisting the pharmacist in the preparation and distribution of medications, maintaining the drug inventory, and maintaining patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulations, as well as pharmacy policies and procedures
- Also serving as a store vaccine coordinator and conducting COVID testing.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted in training new employees on pharmacy procedures.
Personal Care Aide
Oakwood Terrace
Moosic, PA
07.2018 - 12.2018
- Assisting with bathing, grooming, dressing, and eating
- Assisting the nurse with care of residents
- Measuring and recording patient vital signs
- Assisting with restorative care
- Transporting residents to appointments.
Direct Animal Caretaker
Tracey's Hope
Duryea, PA
11.2014 - 09.2015
- Providing daily care of dogs in the shelter, ensuring their safety, preparing meals and treats, assisting with giving medicine, grooming, and volunteering.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
Education
Medical Assistant Certificate -
Cope Health Solutions Accelerated MA Program
03-2024
High School Diploma -
Riverside Junior Senior High School
Taylor, PA06-2015
Skills
- Bilingual (10 years)
- Assisted Living
- Home Health
- Care Giver
- Direct Care
- Customer Service
- Call Center
- Customer Care
- Sales Experience
- Medical Terminology (1 year)
- Cash Handling (4 years)
- Medication Administration
- Retail Sales
- Vital Signs Experience (2 years)
- Medical Office Experience
- CSR
- Medicaid
- Typing
- Data Entry
- Medent
- Medicare
- Service Desk
- Microsoft Office (7 years)
- Multilingual
- Medent (2 years)
- Nursing
- EMR Systems
- Patient Care
- Hospital Experience
- Medical Records
- Laboratory Experience
- English
- Computer Skills
- Medical Receptionist
- Pet Care
- Pet Grooming
- Pharmacy Technician Experience
- Insurance Verification
- Customer service
- Medical terminology
- Vital signs
- Phlebotomy
- Experience Administering Injections
- Patient Flow Management
- Medical Terminology
- Patient-Focused Care
- Patient Scheduling
- Vital Sign Monitors
- CPR
Certification
- CPR/First Aid
- Driver's License
- AED Certification
- Pharmacy Technician License
- BLS Certification
Awards And Acknowledgments
- Volunteer of the month
- CPR Certified
Languages
- Spanish - Fluent
- German - Fluent
Awards
President List
References
References available upon request.
Timeline
Medical Assistant Trainee
Lehigh Valley Health Network
10.2023 - Current
Caregiver
Private Duty In-Home Care
03.2022 - Current
Pharmacy Technician
Walgreens
01.2021 - Current
Personal Care Aide
Oakwood Terrace
07.2018 - 12.2018
Direct Animal Caretaker
Tracey's Hope
11.2014 - 09.2015
Medical Assistant Certificate -
Cope Health Solutions Accelerated MA Program
High School Diploma -
Riverside Junior Senior High School
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