Summary
Overview
Work History
Education
Skills
Timeline
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Nichole DiGirolamo

Fort Moore,GA

Summary

A resourceful customer service specialist with a passion for marketing and social media. Looking to apply her skills in a forward-thinking company. A motivated individual, who is detail oriented, idea driven and exceeds all goals given. Over 7 years of customer service experience and 3 years of management experience. A multi-taking and self-motivated leader who boosts sales with creative and colorful ideas, while being able to articulate in a clean manner.

Overview

6
6
years of professional experience

Work History

Vendor Manager

Bluebelle Local Mercantile
Columbus, GA
08.2023 - Current
  • Handling communications with over 130 small business vendors inside our store and over 200 vendors for our outdoor markets.
  • Managing contracts between vendors, rental agreements, and administration paperwork.
  • Produced sales documents, finalized deals and filed records.
  • Tracked movement throughout the store with internal vendors and incoming vendors.
  • Developed long-term partnerships with external vendors.

Sales Associate

Bluebelle Local Mercantile
Columbus, GA
09.2022 - 08.2023
  • Customers received merchandise recommendations based on their needs and preferences
  • Promoted the conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
  • Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor
  • Informed customers of our upcoming events, social media presence, upcoming sales, and new items we offer in our store.

Waitress

The Chocolatier
Hershey, PA
04.2021 - 11.2021
  • Delivered exceptional, fast, and friendly service
  • Answered questions about menu selections and made recommendations upon request
  • Suggested menu items that compliment what the guest has already ordered to increase their experience, and to incorporate new interests to them
  • Informed guests of specials, new menu items and upcoming events for the day/week
  • Handled corporate, and large parties of 10+ along with handling other tables seated in a timely manner
  • Routinely cleaned tables, performed night shift duties, and proper cleaning standards.

Team Lead Manager

Adidas Outlet
Lancaster, PA
09.2020 - 08.2021
  • Collaborated with managers to spot sales trends and brand initiatives and capitalize on them
  • Followed strict customer service, merchandising, and operational safety guidelines
  • Demonstrated understanding of the company's mission and goals, and I mentored employees in achieving goals that were consistent with the company's core values
  • Conducted training and mentored team members to promote productivity, accuracy, and a commitment to friendly service.

Team Lead Manager

LOFT
Lancaster, PA
01.2018 - 09.2020
  • Pushed my team to achieve and exceed sales goals
  • Trained incoming staff on projects, procedures, sales pitches, and techniques around the store
  • Provided a high level of service to clients to maintain and expand business relationships in the future
  • Weekly sales tracking and leadership reports were maintained to support operational improvement and corrective actions
  • Worked with social media manager to create a fun, inviting web space for our clients to find new products, sales and learn about our staff.

Prestige Beauty Advisor

ULTA
York, PA
08.2019 - 02.2020
  • Explained the features and capabilities of prestige and drug store items to customers, to help them understand the products and get the most out of them
  • Consistently researched new and upcoming products marketed to our customers
  • While comparing them to other brands on the market to show what they offer differently
  • Taught customers proper makeup techniques and recommended the best products for their specific needs while remaining in their budget
  • Provided each customer with exceptional service by listening to their concerns and answering their questions about any product in our store with ease.

Education

High School Diploma -

York County School of Technology
05.2017

Some College (No Degree) - Psychology

Millersville University of Pennsylvania
Millersville, PA

Skills

  • Data Management
  • Team Leadership
  • Sales expertise
  • Conflict resolution
  • Marketing familiarity
  • Project management
  • Project organization
  • Team management
  • Problem resolution
  • Expert Communication
  • Quick learner
  • Up-selling opportunities
  • Excel proficiency

Timeline

Vendor Manager

Bluebelle Local Mercantile
08.2023 - Current

Sales Associate

Bluebelle Local Mercantile
09.2022 - 08.2023

Waitress

The Chocolatier
04.2021 - 11.2021

Team Lead Manager

Adidas Outlet
09.2020 - 08.2021

Prestige Beauty Advisor

ULTA
08.2019 - 02.2020

Team Lead Manager

LOFT
01.2018 - 09.2020

High School Diploma -

York County School of Technology

Some College (No Degree) - Psychology

Millersville University of Pennsylvania

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Nichole DiGirolamo