Open To Work
Tammy Thompson
Mortgage Connect, LP
Prairieville,LA
Summary
Leader in title processing and vendor oversight with deep knowledge of title searches, legal documents, and insurance regulations. Review commitments, resolve title disputes, and maintain vendor records, credentials, and service standards. Train staff, support underwriter coordination, and help deliver accurate, marketable title work within client deadlines.
20
Years of experience
Work History
Vendor Manager
1 Year 4 Months- Recruiting, vetting, and managing external abstractors, Offshore vendors, and closing service providers to ensure accurate and timely real estate transactions.
- Ensures that all outsourced title and escrow services meet legal compliance standards, turnaround times, and company profit margins.
- Negotiate pricing schedules, fee structures, and unit costs to keep operational expenses within target budgets
- Ensured third-party vendors complied with state insurance regulations, data privacy rules, and company security standards.
- Oversaw abstractor operations, BPOs, attorneys, and workshare partners to maintain efficient workflows.
- Resolve title search disputes, and billing discrepancies between internal escrow teams and external vendors
- Liaised between accounting and vendors on billing matters to facilitate timely payments and proper enforcement of the vendor portal.
- Maintain vendor profiles and expired credentials; keep fees and coverage areas updated to ensure correct billing
National Title Manager
4 Years 8 Months- Researched, identified, and resolved property title defects to ensure a clear, marketable, and insurable title before a real estate transaction close
- Coordinated with underwriters to address title exceptions and draft legal documents.
- Work with underwriters, vendors, and clients to clear hard title problems
- Analyzed title commitments to preempt issues and improve department efficiency.
- Prepared reports on title restrictions and actions taken to resolve issues, facilitating timely title clearance.
- Managed daily operations by delegating tasks and providing clear instructions, enhancing team workflow.
- Trained new staff on company policies and procedures for title processing.
- Facilitated employee development through training, coaching, and regular performance assessments.
- Review daily Work in Progress (WIP) reports to ensure tasks finish on time.
Title Manager
13 Years 10 Months- Oversaw daily department operations and assigned tasks to optimize workflow.
- Coordinated with underwriters on title exceptions and policy requirements.
- Ensured compliance with title insurance regulations.
- Analyzed title commitments and reports for potential issues pre-closing.
- Maintained knowledge of state laws on real estate titles.
- Developed training program for new staff on title processing policies.
- Examined and summarized recorded property documents.
- Verified legal descriptions and ownership records to ensure compliance with regulatory standards.
- Researched property ownership history for sale or loan transactions.
- Oversaw title searches to maintain quality and adherence to industry standards. and assignments of work.
Education
Business Certificate
High School Diploma
Skills
Title operations
Title commitment analysis
Title Search
Document preparation
Compliance Regulations
Underwriter Coordination
Real estate laws
Escrow management
Underwriter collaboration
Vendor performance
Vendor cost evaluation
Vendor evaluation
Vendor analytics
Stakeholder management
Staff Training
Process improvement
Policy compliance
Contract management
Contract negotiation
Resource allocation
Record management
Policy formulation
Prioritization planning
Policy formulation
Policy compliance
Record management
Data entry
Written communication
Regulatory compliance
Facility maintenance
Project management
Work Planning and Prioritization
Problem-solving
Team building
Task delegation
Self motivation
Conflict resolution
Microsoft office
Decision-making
Teamwork
Operational reporting
Multitasking capacity
Performance evaluations
Set goals
Time management abilities
Document management
Active listening
Attention to detail
Goal setting
Department leadership
Multitasking Abilities
Vendor negotiations
Excellent communication
Vendor performance management
Process development
Vendor relationships
Personal Information
Title: National Title Manager
Timeline
Vendor Manager
Mortgage Connect, LP
07.2025 - Current
National Title Manager
20-20 Title LLC
08.2020 - 04.2025
Title Manager
Radian
10.2006 - 08.2020
WV Northern Community College
Business Certificate
Brooke High School
High School Diploma