Nichole Dixson
Dynamic Security
Douglasville,GA
10
years of professional experience
Experienced team leader with a background in production control, quality assurance, and customer service. Known for strong communication, problem-solving, and time management while keeping operations organized and on schedule.
Work History
Front Office Customer Service
10 Months- Exhibited personal responsibility through consistent task completion.
- Thrived in fast-paced environments by efficiently managing time and priorities.
- Collaborated in team settings while also completing independent tasks.
- Quickly learned new tasks and adapted to changing work conditions.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Quality Assurance /Uality Assurance /Production Control Team Leader
7 Years 6 Months- Coordinated SAP-based production planning, order tracking, and inventory updates across departments.
- Led production control team to align schedules, material availability, and workflow priorities.
- Monitored MRP signals to resolve shortages and prevent line disruptions.
- Reviewed daily demand changes and adjusted production sequences to support customer requirements.
- Trained team members on production control procedures, documentation, and escalation paths.
- Partnered with manufacturing, supply chain, and warehouse teams to improve schedule accuracy.
- Maintained accurate planning records, status reports, and communication for operational visibility.
- Maintained accurate inventory records, ensuring optimal levels of raw materials and finished goods for efficient production planning.
- Implemented quality control measures to reduce defects in final products, boosting customer satisfaction rates.
- Evaluated vendor performance regularly to ensure product quality standards were consistently met or exceeded expectations.
- Mentored new employees on company procedures, software applications, and best practices in production control operations.
- Collaborated with cross-functional teams to ensure smooth workflow and timely delivery of products.
- Enhanced team performance through regular training sessions and performance evaluations for consistent growth.
- Worked with managers to plan and coordinate production tasks.
- Coordinated with inventory managers to plan deliveries around production schedules.
Education
Associate of Science - Criminal Justice
Skills
Customer service
Excellent communication
Teamwork and collaboration
Problem-solving
Attention to detail
Time management
Service-oriented mindset
Multitasking
Flexible and adaptable
Customer-focused solutions
Calm under pressure
Active listening
Critical thinking
Computer skills
Attention to detail
Organizational management
Timeline
Front Office Customer Service
Dynamic Security
06.2021 - 04.2022Read More
Quality Assurance /Uality Assurance /Production Control Team Leader
Gerresheimer Plastics
05.2012 - 11.2019Read More
Southern Crescent Technical College
Associate of Science from Criminal Justice
Read More