Nichole Dutcher
Herriman,UT
Summary
Seasoned Senior Store Manager with 20+ years overseeing daily operations of high-volume stores. Skilled in building and maintaining strong colleague and customer relationships, managing inventories, and driving sales through effective team leadership. Demonstrated success in staff training and development, engagement and retention, improving store service experiences, as well as implementing operational improvements for increased efficiency. Known for being a passionate servant leader who is strategic in planning abilities that contribute to long-term business growth.
Overview
24
24
years of professional experience
Work History
Senior Store Manager
Macy's
Murray, UT
05.2014 - Current
- Direct recruitment, training, and staff development initiatives to maximize productivity and profit through the development of leaders and sales teams.
- Drive sales growth year over year by fostering a customer-centric selling culture, clearly communicating company objectives and priorities, and reviewing reporting to identify opportunities quickly.
- Oversee all aspects of store operations, including selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions.
- Cultivated strong business partners with customers, stores, division partners, and region partners. These partnerships influenced positive change in company policies and direction.
- Ranked 1st in the division in engagement and diversity by dedicating oneself to fulfilling Macy's DE&I goals.
- Lead the 32 division stores as the Workforce Champion in driving hours compliance, hiring, controllable expenses, and seasonal initiatives.
Sales and Customer Experience Manager
Macy's
Salt Lake City, UT
10.2000 - 05.2014
- Developed leadership skills by managing in four different locations in Utah. Successfully opening the City Creek location in 2013.
- Oversee assigned department operations, including selling/service, merchandising, hiring/recruiting, colleague training, engagement, sales promotions, store maintenance, expense management, shortage prevention, and support functions.
- Successfully drove sales and service growth year over year.
- Selected for Senior Leadership Development Program as a fast track to Store Manager.
Education
Associate of Applied Science - Technology Education
Microcert Technical Collegue
Salt Lake City, UT01-2002
Some College (No Degree) - General Studies
University of Utah
Salt Lake City, UT08-2000
Skills
- 10 yrs Executive team leadership and development
- 20 yrs leading people and elevating performance
- Drive for results with the understanding of meeting and exceeding expectations
- Staffing, Onboarding, Engaging and Retention Management
- Policies and procedures implementation
- Leading Change Management
- Collaboration and communication skills
- Computer and technical skills
Timeline
Senior Store Manager
Macy's
05.2014 - Current
Sales and Customer Experience Manager
Macy's
10.2000 - 05.2014
Associate of Applied Science - Technology Education
Microcert Technical Collegue
Some College (No Degree) - General Studies
University of Utah
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