Nichole Feliciano Martinez
Sanford
Summary
Results-driven professional with expertise in customer relations, billing and office administration. Known for strong organizational skills, attention to detail and work ethic, consistently delivering high-quality support to enhance workflow and client satisfaction.
Overview
1
1
Certification
Work History
Administrative Assistant
Health Chiropractic
Ponce, PR
2024 - 2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Billing Office Specialist
San Lucas Hospice & Home Care
Ponce, PR
2022 - 2024
- Processed patient billing information accurately and efficiently.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Collaborated with team members to develop improved procedures for billing operations, resulting in increased productivity.
- Enhanced customer satisfaction by resolving billing disputes promptly and professionally.
- Streamlined communication between departments by acting as a liaison between the billing office and other internal teams.
- Managed high-volume workload, consistently meeting deadlines while maintaining attention to detail and accuracy.
Administrative Assistant
Emmanuel Professional Clinical Laboratory
Juana Diaz, PR
2021 - 2022
- Managed scheduling and appointment coordination for patients, optimizing daily operations.
- Assisted in the preparation of patient documentation and insurance claims, streamlining administrative processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
Associate of Science - Public Health
Ana G. Mendez University
Santa Isabel, PR2024
Associate of Science - Billing & Collections
Ana G. Mendez University
Santa Isabel, PR2019
Skills
- Leadership
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Critical thinking
- Detail oriented
- Problem Solving
Certification
- HIPPA Law certification
- ProClaim (ASETRS)
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Health Chiropractic
2024 - 2025
Billing Office Specialist
San Lucas Hospice & Home Care
2022 - 2024
Administrative Assistant
Emmanuel Professional Clinical Laboratory
2021 - 2022
Associate of Science - Public Health
Ana G. Mendez University
Associate of Science - Billing & Collections
Ana G. Mendez University