Nichole Galbreath
Youngstown
Summary
Dynamic and results-driven professional with extensive experience at Compass Group USA. Proven expertise in customer service and employee training, ensuring compliance with health and safety regulations. Adept at task delegation and equipment maintenance, consistently enhancing operational efficiency and team performance. Recognized for resolving customer complaints swiftly, fostering a positive dining experience.
Overview
8
8
years of professional experience
Work History
Dunkin Shift Lead
Compass Group USA
Youngstown
08.2022 - Current
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Ensured compliance with health and safety regulations at all times.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Evaluated and performed equipment maintenance to support operational goals.
- Collaborated with management to set performance goals and evaluate progress.
- Trained new employees on company policies, procedures, and job duties.
- Evaluated employee performance, delivering individualized feedback and praise.
Barista
Pressed Coffee Bar and Eatery
Youngstown
08.2021 - 08.2022
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Sliced fruits, vegetables and meats for use in food service.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Dishwasher/Appetizer Station
Spread Eagle Tavern and Inn
Hanoverton
04.2017 - 05.2020
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Assisted chef with food measurements, preparation and storage when necessary.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Adhered to sanitary regulations to prevent contamination with food products.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
Education
High School Diploma -
United Local High School
Hanoverton, Ohio05-2020
Bachelor of Arts - English
Youngstown State University
Youngstown, OHSkills
- Customer service
- Employee training
- Equipment maintenance
- Health and safety compliance
- Task delegation
Timeline
Dunkin Shift Lead
Compass Group USA
08.2022 - Current
Barista
Pressed Coffee Bar and Eatery
08.2021 - 08.2022
Dishwasher/Appetizer Station
Spread Eagle Tavern and Inn
04.2017 - 05.2020
High School Diploma -
United Local High School
Bachelor of Arts - English
Youngstown State University